Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Solved! Go to Solution.
Hey @Xsesss,
Thank you for keeping in contact and for the screenshot shared.
We've checked the screenshot and we can see why you don't have the option. In your friend's screenshot, you can see that the "Playlists" tag on the top of the list is selected in green. However, in the screenshot the tag is not selected, this makes the sorting menu slightly different as it includes artists, albums, podcasts and downloads changing the option for "Creator".
To see the "Custom order" in the sorting menu, make sure you've selected the "Playlists" tag.
Hope this helps. If anything else comes up, don't hesitate to ask.
Hey @Xsesss,
Thanks for the post.
Can you send us a screenshot of how a playlist looks on your end?
Also, can you clarify if you've tried logging in with your account on different devices or are you checking only how other people's accounts look on their devices?
We'll do our best to figure out what's happening. Looking forward to your reply.
I have not tried logging in my account on others devices, no.
This not in a playlist, this is regarding the order of playlists in my library.
Screenshot from my iPad:
https://cdn.discordapp.com/attachments/833089775618490438/908687965084082196/IMG_0001.PNG
Screenshot from a friends phone in the same options:
As you can see. On my end, there is no "Custom order" available on mobile. Which is what i need with my amount of lists and mostly using spotify on my desktop computer its very hard to find my lists on mobile as its all quite random in comparison.
Looking forward to hear back Alex.
Hey @Xsesss,
Thank you for keeping in contact and for the screenshot shared.
We've checked the screenshot and we can see why you don't have the option. In your friend's screenshot, you can see that the "Playlists" tag on the top of the list is selected in green. However, in the screenshot the tag is not selected, this makes the sorting menu slightly different as it includes artists, albums, podcasts and downloads changing the option for "Creator".
To see the "Custom order" in the sorting menu, make sure you've selected the "Playlists" tag.
Hope this helps. If anything else comes up, don't hesitate to ask.
Been on and off annoyed with this for a year, with a solution so simple. New levels of relief and humiliation! Thanks for swift help!
Posted double in sheer joy 😂
Haha, awesome @Xsesss! Glad things look good on your end now! As they say, people learn new things every day.
Feel free to reach out to the Community again if there's anything else you need assistance with.
Have a good one!
Please add sorting function (like a pc) on a mobile devices!!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…