Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88164 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
736601 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
755524 Views
18 replies
29 likes
I got randomly logged out, so I went to log in and it says “your email or password is incorrect.” So I go to change my password and it says “email is not found in Spotify database” or something like that, so I’m confused and haven’t been able to use ...
I got randomly logged out, so I went to log in and it says “your email or password is incorrect.” So I go to change my password and it says “email is not found in Spotify database” or something like ...
Casual Listener
431 Views
3 replies
0 likes
Cambie mi cuenta a duo para invitar a mi esposa y al aceptar le dice que ya es premium duo pero al entrar de nuevo a la app sigue sin ser premium. Cómo lo soluciono?
Cambie mi cuenta a duo para invitar a mi esposa y al aceptar le dice que ya es premium duo pero al entrar de nuevo a la app sigue sin ser premium. Cómo lo soluciono?
Newbie
360 Views
2 replies
0 likes
tell how to overcome
tell how to overcome
Spotify Star
312 Views
1 replies
0 likes
My account username is , and I have an email connected there that I lost access to, but since Spotify requires email verification, I can't change the email connected because it needs me to verify through the old email that I don't have access to anym...
My account username is <Moderator edit>, and I have an email connected there that I lost access to, but since Spotify requires email verification, I can't change the email connected because it ...
Not applicable
2858 Views
3 replies
0 likes
The account is currently managed by me but I want to switch it to my wife
The account is currently managed by me but I want to switch it to my wife
Spotify Star
383 Views
1 replies
0 likes
My Spotify account is connected to my old Facebook account which was hacked and I no longer have access. Even with an invite I am not able to sign in without that Facebook account. Can someone help? I’ve been paying for this and unable to access it f...
My Spotify account is connected to my old Facebook account which was hacked and I no longer have access. Even with an invite I am not able to sign in without that Facebook account. Can someone help? ...
Spotify Star
253 Views
1 replies
0 likes
Every time I try to accept the invite and enter the address it tells me there was a problem try again later. Tried it on phone, desktop, private browser nothing works
Every time I try to accept the invite and enter the address it tells me there was a problem try again later. Tried it on phone, desktop, private browser nothing works
Spotify Star
232 Views
1 replies
0 likes
I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email o...
I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats eve...
Visitor
6445 Views
30 replies
0 likes
I honestly have no idea why this feature was added. I had to move to Germany for a year and because of your policies and forgetting to update my address, people are being locked out of their accounts. Why can't I add someone when I pay for this accou...
I honestly have no idea why this feature was added. I had to move to Germany for a year and because of your policies and forgetting to update my address, people are being locked out of their accounts...
Spotify Star
179 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
Spotify Star
335 Views
1 replies
0 likes
I can't access my playlists on the new computer. I can, however, access all my playlists on my Kindle Fire and my i-phone. How do I get all my playlists on to the new laptop?
I can't access my playlists on the new computer. I can, however, access all my playlists on my Kindle Fire and my i-phone. How do I get all my playlists on to the new laptop?
Moderator
243 Views
1 replies
0 likes
new phone. playlist gone. reset password. looks like new account was created???
new phone. playlist gone. reset password. looks like new account was created???
Visitor
888 Views
7 replies
0 likes
PlanFreeCountryIran (account region: Germany)Operating SystemWindows 11 and Android 12 My Question or IssueHey, what's up. I want to change my account's region to an English speaking country, I live in Iran and I am aware that Spotify is not availabl...
Plan Free Country Iran (account region: Germany) Operating System Windows 11 and Android 12 My Question or Issue Hey, what's up. I want to change my account's region to an English spea...
Spotify Star
906 Views
3 replies
0 likes
I am currently a premium spotify user and I have applied and paid for an upgrade to Spotify Premium duo.(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am attempting to add my daughter to the spotify premium duo that I have paid for but...
I am currently a premium spotify user and I have applied and paid for an upgrade to Spotify Premium duo. (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am attempting t...
Spotify Star
284 Views
1 replies
0 likes
I signed into my little brothers watch by accident. How do I log out.
I signed into my little brothers watch by accident. How do I log out.
Spotify Star
282 Views
1 replies
0 likes
A family account user under my acount, [removed sensitive info], cannot log in or resest password. When going to log in the error about username or password being wrong pops up. Resetting the password doesn't find the account but I see it with that u...
A family account user under my acount, [removed sensitive info], cannot log in or resest password. When going to log in the error about username or password being wrong pops up. Resetting the passwor...
Spotify Star
667 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(Iphone 12)Operating System(IOS 15.1.1) My Question or IssueWhen logging in it says the email/pass is wrong. Resetting the password then says my account doesn't exist despite my details being completely correct. Customer Sup...
Plan Premium Country UK Device (Iphone 12) Operating System (IOS 15.1.1) My Question or Issue When logging in it says the email/pass is wrong. Resetting the password then says my acc...
Casual Listener
773 Views
1 replies
0 likes
En todas las listas de reproducción que entró ponen que están vacias. No puefo oir nada. Ya he desistalado la app y vuelto a instalar. Gracias
En todas las listas de reproducción que entró ponen que están vacias. No puefo oir nada. Ya he desistalado la app y vuelto a instalar. Gracias
Visitor
883 Views
3 replies
0 likes
I recently upgraded to Premium Family with the intention of adding my child as a member. I went back and forth a few times deciding between using Spotify Kids vs a "real" account, and somehow I got locked out of using his email.If I try to create a n...
I recently upgraded to Premium Family with the intention of adding my child as a member. I went back and forth a few times deciding between using Spotify Kids vs a "real" account, and somehow I got l...
Casual Listener
3676 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
1528 Views
1 replies
0 likes
