Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293500 Views

529 replies

34 likes

Account
Free
  • 293500 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13728 Views

6 replies

11 likes

Security
  • 13728 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541803 Views

990 replies

115 likes

Account
  • 541803 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129745 Views

74 replies

12 likes

Account
Login
Premium
  • 129745 Views
  • 74 replies
  • 12 likes

Superuser Contribution No internet connection detected [ FIXED ! ]

! i already got this fixed, if you have the same problem check the comments maybe the replied could help ! Ever since Spotify had a new update I've been getting this problem. As said in the title, I have no internet connection detected, and i appear ...

Casual Listener

  ! i already got this fixed, if you have the same problem check the comments maybe the replied could help !     Ever since Spotify had a new update I've been getting this problem....

insulus

Newbie

27692 Views

13 replies

6 likes

Account
Other
  • 27692 Views
  • 13 replies
  • 6 likes

How to transfer account data

I have made a new account and want to transfer all the data from my old account to new.

Visitor

I have made a new account and want to transfer all the data from my old account to new.

RayyW0

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Disabled Account for Nearly a Year

PlanPremiumCountryUSA DeviceiPhone 15, Macbook Pro My Question or IssueI am writing to express my frustration regarding my account, which has been disabled for almost a year. The issue occurred after I used my account abroad. I provided my bank state...

Newbie

Plan Premium Country USA   Device iPhone 15, Macbook Pro      My Question or Issue I am writing to express my frustration regarding my account, which has been disabl...

Maxim

Spotify Star

162 Views

1 replies

0 likes

Account
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

Visitor

Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...

Not applicable

167728 Views

134 replies

7 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 167728 Views
  • 134 replies
  • 7 likes

Unable to update country settings.

I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.

Casual Listener

I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.

fatherjulian

Casual Listener

218 Views

2 replies

0 likes

  • 218 Views
  • 2 replies
  • 0 likes

Spotify ads in premium?

Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has

Visitor

Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has 

Luan

Spotify Star

263 Views

1 replies

0 likes

Premium
  • 263 Views
  • 1 replies
  • 0 likes

Anchor Podcast old login

I used to have a podcast profile on Anchor, in which I am trying to login again - but as the app is not there anymore I have no idea how to retrieve my details. I would either like to be able to get into it or to delete it completely and create a new...

Casual Listener

I used to have a podcast profile on Anchor, in which I am trying to login again - but as the app is not there anymore I have no idea how to retrieve my details.  I would either like to be able ...

Luan

Spotify Star

730 Views

1 replies

0 likes

Account
Login
  • 730 Views
  • 1 replies
  • 0 likes

The « genre » filters don’t appear on my spotify

I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.

Casual Listener

I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.

Not applicable

330 Views

2 replies

0 likes

  • 330 Views
  • 2 replies
  • 0 likes

Unknown user on my account

Why is my account (main user) showing as someone else's profile name ? They even have playlists on there that I've not created. Their name is also on my playlists....

Visitor

Why is my account (main user) showing as someone else's profile name ? They even have playlists on there that I've not created.  Their name is also on my playlists....

Luan

Spotify Star

220 Views

1 replies

0 likes

Account
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

Regular

  Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on S...

RayyW0

Spotify Star

10272 Views

11 replies

0 likes

Account
Other
  • 10272 Views
  • 11 replies
  • 0 likes

Payment was taken on Monday 13.01.2025. Old account

A new account was set up on 5th January which already been paid ....why two payment Please can this payment be returned ASAP

Visitor

A new account was set up on 5th January which already been paid ....why two payment Please can this payment be returned ASAP

Jose_M

Spotify Star

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes

Check who has access to my account

while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify.It was a permissons page like I've seen with Google or Facebook where it said the service I was trying to use ...

Regular

while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify. It was a permissons page like I've seen with Google or Fa...

TristanMoss

Casual Listener

14404 Views

6 replies

0 likes

Account
Security
  • 14404 Views
  • 6 replies
  • 0 likes

Solved!! How to change country/region in Spotify for music suggestions when living in 2 countries!

PlanPremiumDevice(iPhone & PC)Operating System(iOS, Windows 10) My Question or IssueHi to everyone and thanks in advance. I am living in two neighboring countries dividing my work and living time in both.I am paying with a credit card from country A ...

Casual Listener

Plan Premium Device (iPhone & PC) Operating System (iOS, Windows 10)   My Question or Issue Hi to everyone and thanks in advance.   I am living in two neighboring countries di...

kyoussef

Casual Listener

17628 Views

7 replies

0 likes

Account
  • 17628 Views
  • 7 replies
  • 0 likes

Autopayment

How do I make sure autopayment is turned on. I am a Premium subscriber.Thank you in advance for your assistance in answering this question.

Casual Listener

How do I make sure autopayment is turned on. I am a Premium subscriber. Thank you in advance for your assistance in answering this question.  

Bittencourt

Spotify Star

568 Views

3 replies

0 likes

Subscription
  • 568 Views
  • 3 replies
  • 0 likes

Everything gone on Spotify despite not doing anything??

For some reason everything on my Spotify is missing including my followers, profile picture, over 40 playlists and liked songs. I didn't touch anything and I'm extremely confused

Visitor

For some reason everything on my Spotify is missing including my followers, profile picture, over 40 playlists and liked songs. I didn't touch anything and I'm extremely confused

Liz60

Visitor

239 Views

2 replies

0 likes

  • 239 Views
  • 2 replies
  • 0 likes

Email and password don't match never change password.

I was listening music as always and suddenly the account log me off and ask me for email o user and password, but it keeps showing email and password don't match. I have never change my password and last time I pay it accept the password but now is n...

Visitor

I was listening music as always and suddenly the account log me off and ask me for email o user and password, but it keeps showing email and password don't match. I have never change my password and ...

osornios

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes