Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414293 Views
  • 965 replies
  • 108 likes
  • Account
  • 414293 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181101 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181101 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101412 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101412 Views
  • 68 replies
  • 10 likes

Cannot recover password for other user

PlanFamilyCountryNetherlandsDeviceOneplus Nord 3Operating SystemWindows 11 My Question or IssueI have a family plan and I can login on my primary account, but not with another account. For our Sonos system I made a user called 'Sonos'. Now I want to ...

  • Music Fan
  • Plan Family Country Netherlands Device Oneplus Nord 3 Operating System Windows 11   My Question or Issue I have a family plan and I can login on my primary account, but not with anothe...
  • Luan
  • Spotify Star
  • 364 Views
  • 14 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 364 Views
  • 14 replies
  • 0 likes

Spotify doesn't accept my payment methods as they are linked to my home country

PlanFree/PremiumCountryPeruDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently Spotify asked me to update my country (I'm working in Peru). Now it won't accept ...

  • Visitor
  • Plan Free/Premium Country Peru Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently ...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 97 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Want to report an account.

I have found an account that is using a glitch for payments on Spotify Premium. It's maybe a compromised account. I have seen its payment history, every month it gets paid with a credit card which is already expired. One of my friends gave me its cre...

  • Newbie
  • I have found an account that is using a glitch for payments on Spotify Premium. It's maybe a compromised account. I have seen its payment history, every month it gets paid with a credit card which is...
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zwrot

Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc.Nagroda Bezpłatna/PremiumKrajuPolskaUrządzeniatelefon iPhone XsSystem operacyjnyios 13 Moje pytanie lub problemCześć. Nie wiem, gdzie ...

  • Visitor
  • Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc. Nagroda Bezpłatna/Premium Kraju Polska Urządzenia telefon iPhone Xs System...
  • Crvhskacperek
  • Visitor
  • 9523 Views
  • 3 replies
  • 1 likes
  • Other
  • 9523 Views
  • 3 replies
  • 1 likes

Can I stop from seeing ads for Duo?

Hello,I pay for spotify premium. I do not like ads. And today I encountered 2 ads prompting me to try spotify duo. First was when I opened the android app, a full page thing popped up. Later I also found a notification sitting in my drop down menu. I...

  • Newbie
  • Hello, I pay for spotify premium. I do not like ads. And today I encountered 2 ads prompting me to try spotify duo. First was when I opened the android app, a full page thing popped up. Later I also...
  • Luan
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord Showing Wrong Name

As shown by the attachments below... First is the actual name on my Spotify profile. Second is what's showing up on Discord. What the actual **bleep**, nowhere in my account do I see any reference to the name showing up there. The supposed username o...

  • Casual Listener
  • As shown by the attachments below...   First is the actual name on my Spotify profile.   Second is what's showing up on Discord.   What the actual **bleep**, nowhere in my accoun...
  • Maria
  • Moderator
  • 3408 Views
  • 5 replies
  • 0 likes
  • Account
  • 3408 Views
  • 5 replies
  • 0 likes

Family member account issues

PlanPremiumCountryUSA DeviceiPhone X, Windows PCOperating SystemiOS 16 and Windows 10 My Question or IssueI'm posting this here on behalf of a family member that is on my account. They are experiencing account and password issues. They went to log on...

  • Regular
  • Plan Premium Country USA   Device iPhone X, Windows PC Operating System iOS 16 and Windows 10   My Question or Issue I'm posting this here on behalf of a family member that is on...
  • Maxim
  • Spotify Star
  • 185 Views
  • 6 replies
  • 0 likes
  • Login
  • 185 Views
  • 6 replies
  • 0 likes

I have 2 accounts on spotify. I'm getting billed for 2 but I only use the 1

How do I go in and check for other accounts that I might be using just to delete cause right now I'm being billed twice by spotify but I'm only using the one account associated with my email

  • Visitor
  • How do I go in and check for other accounts that I might be using just to delete cause right now I'm being billed twice by spotify but I'm only using the one account associated with my email
  • Jose_M
  • Spotify Star
  • 170 Views
  • 4 replies
  • 0 likes
  • 170 Views
  • 4 replies
  • 0 likes

Can't update my e-mail

All my accounts related to my current e-mail account are being attacked. I am trying to update my e-mail account for this reason, but when I try to update it, it gives me an error.

  • Casual Listener
  • All my accounts related to my current e-mail account are being attacked. I am trying to update my e-mail account for this reason, but when I try to update it, it gives me an error.
  • Jose_M
  • Spotify Star
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium: Living under the same roof or not

PlanFamily PremiumCountryGermany/Greece My Question or IssueI'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"? I pay for the family plan and it should no...

  • Casual Listener
  • Plan Family Premium Country Germany/Greece   My Question or Issue I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continu...
  • Tomás94
  • Casual Listener
  • 44841 Views
  • 22 replies
  • 46 likes
  • Account
    Premium
    Subscription
  • 44841 Views
  • 22 replies
  • 46 likes

Superuser Contribution Problem adding songs to profile

Hello, ever since the new Jan 30 update, the button to add playlists or remove playlists from my "profile" has disappeared. I talked to a Spotify representative for 2 hours over chat and they told me my best bet is to post here, so that's that. I'm h...

  • Casual Listener
  • Hello, ever since the new Jan 30 update, the button to add playlists or remove playlists from my "profile" has disappeared. I talked to a Spotify representative for 2 hours over chat and they told me...
  • Maxim
  • Spotify Star
  • 203 Views
  • 3 replies
  • 2 likes
  • 203 Views
  • 3 replies
  • 2 likes

Someone else’s artist merch is listed on my artist profile

My Question or IssueOn my Spotify artist profile, there is another Nick Smith selling cd’s on my page. I have found no way to remove them, even thru Spotify for artists.https://open.spotify.com/artist/5W5JelsLmCytPXmzN5w8fc?si=r8nTHt8RQve90jZ8Gx9yGwt...

  • Newbie
  •     My Question or Issue On my Spotify artist profile, there is another Nick Smith selling cd’s on my page. I have found no way to remove them, even thru Spotify for artists. https://...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Other
  • 124 Views
  • 1 replies
  • 0 likes

My dad just passed, my mom wants to keep his playlists in her account, how?

Hey,My dad just passed last week. My mom wants to keep his playlists/data in her account, is it possible to transfer his data to her account without vanishing her data from her own account?Thank you very much.Kind Regards, Gabriel Pires.

  • Casual Listener
  • Hey, My dad just passed last week. My mom wants to keep his playlists/data in her account, is it possible to transfer his data to her account without vanishing her data from her own account? Th...
  • Gpires710
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar país en perfil

En mi perfil sale Colombia como país, y es el único en la lista, e incluso cuando quiero contratar me sale en pesos colombianos. Mi país siempre ha sido Ecuador y debería salirme en dólares, posiblemente porque la región de idioma es similar y estoy ...

  • Visitor
  • En mi perfil sale Colombia como país, y es el único en la lista, e incluso cuando quiero contratar me sale en pesos colombianos. Mi país siempre ha sido Ecuador y debería salirme en dólares, posiblem...
  • Kiril
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't add new login method

try to add method and get the error something went wrong please try again

  • Visitor
  • try to add method and get the error something went wrong please try again
  • Kiril
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a Spotify premium account but I changed phones

I keep getting ads and not non stop music . It continues to ask me to sign up after my free trial is over. Why do I have a free trial????!??

  • Visitor
  • I keep getting ads and not non stop music . It continues to ask me to sign up after my free trial is over. Why do I have a free trial????!??
  • Kiril
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I move liked songs from free Account to new premium account?

I’ve been using a free account but cannot upgrade on the app so I went online and purchased new premium account disconnected from my free songs. How do I merge them or move liked longs to new premium account?

  • Visitor
  • I’ve been using a free account but cannot upgrade on the app so I went online and purchased new premium account disconnected from my free songs. How do I merge them or move liked longs to new premi...
  • Kiril
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is linked to an old email that I can't access.

I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no idea what my password is either. Tried to chat Spotif...

  • Visitor
  • I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no id...
  • mwvanbraam
  • Visitor
  • 1005 Views
  • 2 replies
  • 0 likes
  • 1005 Views
  • 2 replies
  • 0 likes

Superuser Contribution cant login or signup with my email ive tried every way of logging in but it

says Oops! Something went wrong, please try again or check out our help areaor when i sign up with the email it just says something along the lines of email in use cant do that ive tried everything i can think of its like my email is ghosting i can l...

  • Newbie
  • says Oops! Something went wrong, please try again or check out our help area or when i sign up with the email it just says something along the lines of email in use cant do that ive tried everyt...
  • Vasil
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes