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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078351 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078351 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49601 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49601 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145878 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145878 Views
  • 4840 replies
  • 118 likes

Superuser Contribution App is randomly playing songs i dont want

I have my Liked playlist playing, and about every 2-3 songs, a random Jazz song will play that i dont want or liked. ive signed out of everywhere, changed my password, and uninstalled and reinstalled - but no fix. It still randomly stops my current s...

  • Visitor
  • I have my Liked playlist playing, and about every 2-3 songs, a random Jazz song will play that i dont want or liked.  ive signed out of everywhere, changed my password, and uninstalled and ...
  • Ver
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! Email is taken after deleting my old account.

PlanPremiumCountryIsraelDeviceSamsung Galaxy S20 UltraOperating SystemWindows 10 My Question or Issue15 days ago I deleted my old account and created a new one for a fresh start...However, I can't change my new account's email to the older one, and m...

  • Visitor
  • Plan Premium Country Israel Device Samsung Galaxy S20 Ultra Operating System Windows 10   My Question or Issue 15 days ago I deleted my old account and created a new one for a fresh st...
  • Noah
  • Spotify Star
  • 1467 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1467 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't see what my friends are listening to on friend activity.

PlanPremiumCountryFinlandDevice(VivoBook_ASUSLaptop X421IAY_M413IA)Operating System(Windows 10, 64 bit) My Question or IssueHey! This been bugging me for while. I've tried to install the app few different times on my laptop but nothing. So i can't re...

  • Newbie
  •   Plan Premium Country Finland Device (VivoBook_ASUSLaptop X421IAY_M413IA) Operating System (Windows 10, 64 bit)   My Question or Issue Hey! This been bugging me for while. I've ...
  • scorpion2089
  • Newbie
  • 488 Views
  • 2 replies
  • 0 likes
  • Account
  • 488 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution LOGIN ERROR

I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED ALL CACHE, SITE DATA, BROWSING HISTORY, EVEN USED OHT...

  • Regular
  • I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED AL...
  • Mihail
  • Spotify Legend
  • 1292 Views
  • 14 replies
  • 0 likes
  • Account
    Other
  • 1292 Views
  • 14 replies
  • 0 likes

I want to change my username!

Plan Premium Country Egypt Operating System Android, Win10 My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! I've tried the solutions mentioned in older same topics and they just does...

  • Visitor
  • Plan Premium Country Egypt Operating System Android, Win10   My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! ...
  • MateusM
  • Rising Star 4
  • 994 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 994 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify account login issues (as a subscription member)

PlanPremium (Family)Operating System(iOS, Android, Windows 10) My Question or IssueWhen I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I get the following message: "The username you entered is not linked to ...

  • Casual Listener
  • Plan Premium (Family) Operating System (iOS, Android, Windows 10)   My Question or Issue When I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I ge...
  • Novy
  • Moderator
  • 539 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 539 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want a music on Spotify.

https://youtu.be/atDgWLrmqq0PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want a music on spotify Artist: Modern TalkingSong: Cheri Cheri...

  • Newbie
  •     https://youtu.be/atDgWLrmqq0 Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows...
  • Mario
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • Free
  • 213 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution wl.spotify.com?

Hello, I just got an e-mail from **bleep** telling me someone had logged in on my account somewhere in another country. However the link to reset my password goes to wl.spotify.com which is a http:// site. This doesn't seem legit at all. Can anyone c...

  • Roadie
  • Hello,   I just got an e-mail from **bleep** telling me someone had logged in on my account somewhere in another country. However the link to reset my password goes to wl.spotify.com whic...
  • Jeremy
  • Moderator
  • 5524 Views
  • 3 replies
  • 0 likes
  • Security
  • 5524 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log into my main spotify account and want to remove my bank details

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has not worked anyone able to help me?This is the accoun...

  • Visitor
  • I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has n...
  • Jeremy
  • Moderator
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 482 Views
  • 1 replies
  • 0 likes

Solved!! Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i received a new phone and trying to get my Spotify back up. I have a the “duo plan”. When I log in I see my wife...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   i received a new phone and tr...
  • Maxim
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
  • 353 Views
  • 1 replies
  • 0 likes

Move to a new family group

PlanPremium familyCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan i move from one premium family to another and retain my favorites and playli...

  • Visitor
  • Plan Premium family Country Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • TreyAnastasio
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
  • 314 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random playlist appearing in library

PlanPremiumCountrysingaporeDeviceMacbook Air M1 and Galaxy A50Operating SystemMacOs BigSur and Android 11My Question or IssueI use spotify pretty much everyday so i would know what are all my created playlists. However when i logged into my mac a new...

  • Casual Listener
  • Plan Premium Country singapore Device Macbook Air M1 and Galaxy A50 Operating System MacOs BigSur and Android 11 My Question or Issue I use spotify pretty much everyday so i would know what ...
  • Novy
  • Moderator
  • 1046 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Security
  • 1046 Views
  • 5 replies
  • 0 likes

Superuser Contribution Foreign currency fee charged for Australian account

PlanPremium DuoCountryAustraliaDevice(iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016)Operating System(iOS 10, macOS Mojave, Windows 10,etc.) My Question or IssueI changed to Duo Premium plan with payment method (PayPal linked to Australian CC...

  • Newbie
  • Plan Premium Duo Country Australia Device (iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016) Operating System (iOS 10, macOS Mojave, Windows 10,etc.)   My Question or Issue I cha...
  • Elena
  • Moderator
  • 718 Views
  • 3 replies
  • 2 likes
  • Account
    Subscription
  • 718 Views
  • 3 replies
  • 2 likes

Superuser Contribution Greenroom - "Complete Your Profile" - "[details] required"

PlanPremiumCountryGB DeviceiPhone XS MaxOperating SystemiOS 14.6 My Question or IssueI cannot get past the "Complete Your Profile' section on the iOS Greenroom app. My photo was likely stored in iCloud photos which is potentially the only thing that'...

IMG_1025.jpeg
  • Regular
  • Plan Premium Country GB   Device iPhone XS Max Operating System iOS 14.6   My Question or Issue I cannot get past the "Complete Your Profile' section on the iOS Greenroom app. My...
  • Mihail
  • Spotify Legend
  • 512 Views
  • 4 replies
  • 1 likes
  • Account
  • 512 Views
  • 4 replies
  • 1 likes

Superuser Contribution How to login in for family member

PlanPremium/FamilyCountrySwedenDevice My Question or IssueI've added a family member (some years ago). Now, she can't login with her display name and we don't know which email address she is registered with, and I can't find it in the account setting...

  • Visitor
  • Plan Premium/Family Country Sweden Device   My Question or Issue I've added a family member (some years ago). Now, she can't login with her display name and we don't know which email addr...
  • Ver
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble Changing Email 2021

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue  Hello, My name is Geneva Casebolt and I’m trying change my primary email on my Spotify acco...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Ivan
  • Spotify Legend
  • 284 Views
  • 2 replies
  • 1 likes
  • Account
  • 284 Views
  • 2 replies
  • 1 likes

Let us email you when we need help!

There is no accurate way to contact you guys, meaning Spotify. I received a notification to verify my account which I’ve never had to do before. So I’m trying to figure out why you would need me to do that now. The email that you sent I was not able ...

  • Visitor
  • There is no accurate way to contact you guys, meaning Spotify. I received a notification to verify my account which I’ve never had to do before. So I’m trying to figure out why you would need me to d...
  • Siddharth21
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify deleted my playlist, right after I made it.

In airplane mode, I copied last week's discover weekly to a new playlist, each song one by one. When I was finished, I turned off airplane mode, and the new playlist disappeared. Now discover weekly has refreshed. I tried finding the new playlist, wh...

  • Casual Listener
  • In airplane mode, I copied last week's discover weekly to a new playlist, each song one by one. When I was finished, I turned off airplane mode, and the new playlist disappeared. Now discover weekly ...
  • Mihail
  • Spotify Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • Premium
  • 426 Views
  • 3 replies
  • 0 likes

Can't log into spotify

PlanFreeCountryUSA My Question or IssueI made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared saying "Incorrect username or password." I thought I might have forgotten ...

  • Visitor
  • Plan Free Country USA   My Question or Issue I made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared s...
  • andybae3
  • Visitor
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 482 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My account isn't getting updated

PlanFree CountryUSA DeviceHP Laptop 14s-cr2xxx Operating SystemWindows 10 My Question or IssueMy Spotify account isn't getting updated at all and so many new features aren't getting included in my account. This includes the lyrics and the blend featu...

Spotify.png
  • Regular
  • Plan Free   Country USA   Device HP Laptop 14s-cr2xxx   Operating System Windows 10   My Question or Issue My Spotify account isn't getting updated at all and so many...
  • ArpithaPrakash
  • Regular
  • 494 Views
  • 6 replies
  • 0 likes
  • Account
  • 494 Views
  • 6 replies
  • 0 likes