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Yo estoy un plan familiar premium y me ha empezado a aparecer propaganda .

Yo estoy un plan familiar premium y me ha empezado a aparecer propaganda .

Si ya estoy en un plan premium porque me ofrecen un plan premium individual si ya lo tengo?
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Hey there,

 

Thanks for posting in the Community! We hope you don't mind the response in English as this is the official language of the forum.

 

If you're on Premium Family then you shouldn't see ads in Spotify and the music shouldn't be interrupted with them. We recommend logging out > logging back in and making sure that you're logged into the correct account. If needed you can even take a look at this article with some tips on how to find out if you've got another account.

 

You can head over to the Account Page to check your subscription once you've logged in again and use the same credentials in the app.

 

Hope this info helps and we're here if you've got any other questions 🙂

IvelinaModerator
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