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Premium Account Disappeared

Premium Account Disappeared

I just opened and paid for a Premium account (with a student discount). I got a receipt for the payment, saying that the email address for the premium account 1234@gmail.com (this isn't my real email address, just an example) and listing my username/ID as a long string of numbers. 

When I tried to log into Spotify with the username I thought I had created, it said that that name was linked to a free account. Furthermore, the email address associated with that account was 5678@gmail.com and not 1234@gmail.com. So I tried the forgot my password button to see if I could retrieve the account infomation that was linked to the account I am now paying for. However, Spotify didn't allow me to send an email to 1234@gmail.com because they said that email wasn't linked to an account. I also tried my student email address but that didn't work either. The only address they would let me send a recovery email to was 5678@gmail.com. I reset the password for the account linked to 5678@gmail.com, but when it logged me in, I was back at the free account. 

Where did my Premium account go????

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1 Reply

Hi. You signed up with your facebook credentials. Log out and back in using your facebook credentials and not a username and everything should be there.

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