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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14774 Views

7 replies

11 likes

Security
  • 14774 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553506 Views

991 replies

116 likes

Account
  • 553506 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131152 Views

74 replies

12 likes

Account
Login
Premium
  • 131152 Views
  • 74 replies
  • 12 likes

I have a problem signing and email on Spotify which began today.

I have a problem signing and email on Spotify which began today. I had an account of Spotify in English and since March have one in Portuguese. Today appeared a conflict of the two email accounts and I can no longer access the account in English to s...

Newbie

I have a problem signing and email on Spotify which began today. I had an account of Spotify in English and since March have one in Portuguese. Today appeared a conflict of the two email accounts and...

Joe

Community Legend

184 Views

1 replies

0 likes

Account
  • 184 Views
  • 1 replies
  • 0 likes

Buy now and get 2 months free

Today i saw that if i buyed spotify premium i would get 2 months for free, but when i buyed it i dont get them. Anyone?

Regular

Today i saw that if i buyed spotify premium i would get 2 months for free, but when i buyed it i dont get them. Anyone?

Peter__

Community Legend

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Solved!! Change location

So I live in the Netherlands, but I'm from the US and I don't speak Dutch. The problem is I'm getting a lot of Dutch music advised to me, which is really annoying. Is it possible for me to change my location or something so I can get music from some ...

Casual Listener

So I live in the Netherlands, but I'm from the US and I don't speak Dutch. The problem is I'm getting a lot of Dutch music advised to me, which is really annoying. Is it possible for me to change my ...

Peter__

Community Legend

25813 Views

6 replies

0 likes

  • 25813 Views
  • 6 replies
  • 0 likes

receiving error code 410

I am unable to use my account and do not receive any of the password reset emails I request. I have emailed spotify customer support and all I received was a message to check my spam folder, which was not helpful and have not received any subsequent ...

Casual Listener

I am unable to use my account and do not receive any of the password reset emails I request. I have emailed spotify customer support and all I received was a message to check my spam folder, which wa...

Peter__

Community Legend

482 Views

6 replies

0 likes

Account
  • 482 Views
  • 6 replies
  • 0 likes

Solved!! Facebook unlinked, unable to log-in to spotify

My facebook account got unlinked from user 117*******. I created a new user for testing purposes and accidentaly connected it to my facebook. Now I cannot login with my original account witch I created using Facebook login. I disconnected Facebook fr...

Casual Listener

My facebook account got unlinked from user 117*******. I created a new user for testing purposes  and accidentaly connected it to my facebook.  Now I cannot login with my origi...

Greg

Roadie

988 Views

5 replies

0 likes

Account
Login
  • 988 Views
  • 5 replies
  • 0 likes

Change user name

I do not have spotify through fb...someone created an acct with my email...I changed the password, but I'm stuck with their user name

Visitor

I do not have spotify through fb...someone created an acct with my email...I changed the password, but I'm stuck with their user name

gustavocezaro

Casual Listener

1670 Views

6 replies

0 likes

Subscription
  • 1670 Views
  • 6 replies
  • 0 likes

Solved!! Cannot recover password due to old email address

When I signed up for Spotify I used an email that I do not longer have access to. This makes it difficult for me to recover my password. However, I do have a premium account and money is still being drawn from my account every month, so somehow I sho...

Casual Listener

When I signed up for Spotify I used an email that I do not longer have access to. This makes it difficult for me to recover my password. However, I do have a premium account and money is still being ...

Peter__

Community Legend

33031 Views

8 replies

0 likes

  • 33031 Views
  • 8 replies
  • 0 likes

Solved!! We are currently not able to redeem this code

Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...

Casual Listener

Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...

Peter__

Community Legend

12119 Views

182 replies

0 likes

  • 12119 Views
  • 182 replies
  • 0 likes

my 6 months free username and password

I have 6 months free already. I already registered and cant remember my username and password it on, on my tablet, but not my phone. Im trying to login in on my phone so i can get my 6 months on my phone and not just my tablet my email is [Snip-Email...

Casual Listener

I have 6 months free already. I already registered and cant remember my username and password it on, on my tablet, but not my phone. Im trying to login in on my phone so i can get my 6 months on my p...

Peter__

Community Legend

1964 Views

2 replies

0 likes

Account
  • 1964 Views
  • 2 replies
  • 0 likes

using my email address for a new account after deleting my facebook account

I have already cancelled my Facebook account. The problem is that I cannot login to spotify because it's linked to my facebook account. I had to create this "fake" account and associate it with my work email to do this. In short, I have no problem st...

Newbie

I have already cancelled my Facebook account. The problem is that I cannot login to spotify because it's linked to my facebook account. I had to create this "fake" account and associate it with my wo...

Peter__

Community Legend

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Why do I still have Premium?

As of today my 30-day Free Spotify Premium Trial was supposed to have expired, but it still says I have Premium on both my desktop and Mobile devices, I need to ensure that my account is properly downgraded to the free version before I incur unwanted...

Casual Listener

As of today my 30-day Free Spotify Premium Trial was supposed to have expired, but it still says I have Premium on both my desktop and Mobile devices,  I need to ensure that my account is proper...

Peter__

Community Legend

1505 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 1505 Views
  • 1 replies
  • 0 likes

Solved!! How much does premium version cost?

I was just wondering how much premium version costs?

Regular

I was just wondering how much premium version costs?

Peter__

Community Legend

9354 Views

1 replies

0 likes

  • 9354 Views
  • 1 replies
  • 0 likes

Account credentials changed without knowledge

Hi, I have an account with a username "tugo1907". Suddenly my playlists have disappeared and my mail changed to spotify@pesix.de without my knowledge. Also i can't login with my password, and can't change my mail address because site says my password...

Newbie

Hi, I have an account with a username "tugo1907". Suddenly my playlists have disappeared and my mail changed to spotify@pesix.de without my knowledge. Also i can't login with my password, and can't...

Peter__

Community Legend

329 Views

1 replies

0 likes

Account
Login
Security
  • 329 Views
  • 1 replies
  • 0 likes

logg out all devices

Plz logg out all my devices thomas1b2

Newbie

Plz logg out all my devices thomas1b2

Peter__

Community Legend

262 Views

1 replies

0 likes

Login
  • 262 Views
  • 1 replies
  • 0 likes

[FIXED] Having issues with Spotify right now?

Hey everyone! Currently, Spotify is having some DNS issues at the moment and they are working hard to resolve the issue. For a temporary workaround switch your DNS information to OpenDNS' servers: 208.67.222.222 208.67.220.220 If you need instruction...

Community Legend

Hey everyone!   Currently, Spotify is having some DNS issues at the moment and they are working hard to resolve the issue. For a temporary workaround switch your DNS information to OpenDNS' ...

Merik

Community Legend

2586 Views

3 replies

3 likes

Account
Login
Other
  • 2586 Views
  • 3 replies
  • 3 likes

Deleted profile?

So yesterday I was working with a customer service rep because I was charged when I wasn't on premium. They offered me a refund and now my profile is deleted. I login using my facebook and it says "welcome to spotify" and all my playlists are gone. I...

Casual Listener

So yesterday I was working with a customer service rep because I was charged when I wasn't on premium. They offered me a refund and now my profile is deleted. I login using my facebook and it says "w...

Kristenrenee21

Casual Listener

460 Views

2 replies

0 likes

Account
Free
Login
  • 460 Views
  • 2 replies
  • 0 likes

Not able to remove facebook integration

Hi there, I typically sign in with a spotify logon but by accident it's now showing a facebook profile of my girlfriend. Even though she is a five start girlfriend can you help me change it back. She has already disconnected the facebook integration ...

Regular

Hi there,   I typically sign in with a spotify logon but by accident it's now showing a facebook profile of my girlfriend. Even though she is a five start girlfriend can you help me change i...

CosmeMarley

Regular

714 Views

2 replies

0 likes

Account
  • 714 Views
  • 2 replies
  • 0 likes

Spotify Premium isn't working

Hi there, I paid to get my student discounted version of spotify premium, and with that came the free week of premium. After that week was over, premium no longer works even though I have paid for the subscription. I have tried uninstalling it and lo...

Newbie

Hi there,    I paid to get my student discounted version of spotify premium, and with that came the free week of premium. After that week was over, premium no longer works even though I...

Peter__

Community Legend

305 Views

1 replies

0 likes

Account
Premium
Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Other options for payment

Earlier I got a pop up message showing other payment options such as mobile payment, forgot the others. Yup another options other than the visa/mastercard and paypal. Now it's gone. How am I able to get to those options again? It's not showing anymor...

Visitor

Earlier I got a pop up message showing other payment options such as mobile payment, forgot the others. Yup another options other than the visa/mastercard and paypal. Now it's gone. How am I able to ...

Peter__

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes