receiving error code 410

[jpisha1]

I am unable to use my account and do not receive any of the password reset emails I request. I have emailed spotify customer support and all I received was a message to check my spam folder, which was not helpful and have not received any subsequent response. when I log into the app it tells me that the username or password is incorrect and to reference error code 410. I have seen other posts about error 410 on the community board and it appears that someone actually needs to fix this problem, but since I have gotten no email reply I figured I would post here. I am logged on with a new account (Jpisha1) my username for the account I am having a problem with is jpisha. I pay for a premium membership and it is really frustrating to not be able to access my account or receive any response from support.

thanks.

[Peter__]

Could you post the 8-digit case number from the automated reply from when you got in touch with support?

[jpisha1]

Yes here it is: 01506123. Thanks!

[Peter__]

Will get that escalated for you now! 🙂

[Greg]

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@jpisha1 wrote:
Yes here it is: 01506123. Thanks!

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Hey!

I've just located your case and it appears it's with our Accounts Team.

They'll get this issue looked into and send you an email soon, apologies for the delay. 

[jpisha1]

Okay great -- thank you very much Peter and Greg for helping me with this.

Kind regards

[Peter__]

Fingers crossed they get back to you soon. 😉