Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155900 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155900 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10594 Views
  • 3 replies
  • 10 likes
  • Security
  • 10594 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506292 Views
  • 985 replies
  • 112 likes
  • Account
  • 506292 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124415 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124415 Views
  • 74 replies
  • 12 likes

Why doesn't Spotify let me downgrade to Unlimited?

I have read through the FAQs and it seems easy enough to do, but when prompted to manage my subscription it doesn't list Unlimited as an option. It's either Premium or you're booted out! Anyone else with this problem? Many thanks, Caro

  • Casual Listener
  • I have read through the FAQs and it seems easy enough to do, but when prompted to manage my subscription it doesn't list Unlimited as an option. It's either Premium or you're booted out!  &nbs...
  • Peter__
  • Community Legend
  • 700 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 700 Views
  • 3 replies
  • 0 likes

Get premium without trial??

I already had a 7 day trial on the app and I can't use another free trial but whenever I try to buy premium it keeps putting on the trial which doesn't work because I already had one. Please help!!

  • Newbie
  • I already had a 7 day trial on the app and I can't use another free trial but whenever I try to buy premium it keeps putting on the trial which doesn't work because I already had one. Please help!!
  • Peter__
  • Community Legend
  • 9861 Views
  • 2 replies
  • 0 likes
  • 9861 Views
  • 2 replies
  • 0 likes

Changing countries destroys playlists

So my spotify list was made in the USA. I travel overseas and it tells me to switch my country which then blocks out a lot of tracks. Fine, so when i travel back to the USA and set it back to the USA and login spotify it says " track not available in...

  • Newbie
  • So my spotify list was made in the USA. I travel overseas and it tells me to switch my country which then blocks out a lot of tracks. Fine, so when i travel back to the USA and set it back to the USA...
  • Peter__
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Other
  • 200 Views
  • 1 replies
  • 0 likes

Lost favorites and playlists

Dear,<br><br>Since a week, all of my favorites and playlists are gone. Does anybody have a tip on how to get them back?<br><br>Thanks.

  • Newbie
  • Dear,&lt;br&gt;&lt;br&gt;Since a week, all of my favorites and playlists are gone. Does anybody have a tip on how to get them back?&lt;br&gt;&lt;br&gt;Thanks.
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Email is already used

Hi, I wanted to create an Spotyfy account and during the registartion there was an error that my email is already used. So i created a new email that i can create an account. But i wanted to change my email angain in my profile settings but there is ...

  • Newbie
  • Hi,   I wanted to create an Spotyfy account and during the registartion there was an error that my email is already used.   So i created a new email that i can create an account. Bu...
  • Peter__
  • Community Legend
  • 855 Views
  • 1 replies
  • 0 likes
  • Account
  • 855 Views
  • 1 replies
  • 0 likes

Solved!! Spotify shows a number instead of my Facebook user name

I login to spotify and it shows my user name as a number. Also, the people I can message are showing as numbers. This is very inconvenient for people I'm trying to message. I have already tried logging in and out. Reinstsalling the application. Same ...

  • Newbie
  • I login to spotify and it shows my user name as a number. Also, the people I can message are showing as numbers. This is very inconvenient for people I'm trying to message.   I have already ...
  • Peter__
  • Community Legend
  • 13767 Views
  • 5 replies
  • 0 likes
  • 13767 Views
  • 5 replies
  • 0 likes

Playlists disapeared

Dear Ladies and Gentlemen, I am getting a bit angry now. I haven't been able to see my playlists on my pc for over two months now. There is no helpdesk I can ask in my mother tongue, instead I'm forced to open a thread in this forum. So what shall I ...

  • Newbie
  • Dear Ladies and Gentlemen,   I am getting a bit angry now. I haven't been able to see my playlists on my pc for over two months now. There is no helpdesk I can ask in my mother tongue, inste...
  • Peter__
  • Community Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 2 replies
  • 0 likes

Facebook sharing no longer works

I have been having this problem for about a week. It happens on my Mac, and my mobile iPhone:

Screen Shot 2014-05-28 at 5.52.33 PM.png
  • Regular
  • I have been having this problem for about a week.  It happens on my Mac, and my mobile iPhone:  
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 239 Views
  • 1 replies
  • 0 likes

forgot account information

i forgot my account informations and i had my card for premium membership on it, and i want to cancel the membership before it charges me money again, even thought i forgot my account name,email, and password is their a away that i can cancel the mem...

  • Newbie
  • i forgot my account informations and i had my card for premium membership on it, and i want to cancel the membership before it charges me money again, even thought i forgot my account name,email, and...
  • Merik
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Subscription problem

Hi, I am am currently using Spotify Premium, and I am trying to change my payment type. Basically, every time I try to change my credit card on file, I receive this notice saying 502 bad gateway. I have tried updating Spotify and uninstalling it and ...

  • Newbie
  • Hi, I am am currently using Spotify Premium, and I am trying to change my payment type. Basically, every time I try to change my credit card on file, I receive this notice saying 502 bad gateway. I...
  • Merik
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Can I send a gift subscription through Facebook?

I'd like to surprise someone with a gift subscription for a year but I don't actually have their email address and I don't want to ruin the surprise by asking them. Is there any way I can purchase and send through Facebook? Thanks everybody!

  • Regular
  • I'd like to surprise someone with a gift subscription for a year but I don't actually have their email address and I don't want to ruin the surprise by asking them. Is there any way I can purchase an...
  • CristinaKonrad
  • Regular
  • 1596 Views
  • 3 replies
  • 0 likes
  • 1596 Views
  • 3 replies
  • 0 likes

Delete my account

Hello, When I created my account I used my facebook account, now I want to unlink my facebook account from the spotify. Please delete my account so I can create another with my email without the facebook. Thank You, Gregor

  • Visitor
  • Hello, When I created my account I used my facebook account, now I want to unlink my facebook account from the spotify. Please delete my account so I can create another with my email without the fa...
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

saying im on spotify free when ive been paying

hi ive been paying for premium but is saying im on free version just checked my bank and a payment was taken on the 15th of may so why am i not getting the premium version

  • Visitor
  • hi ive been paying for premium but is saying im on free version just checked my bank and a payment was taken on the 15th of may so why am i not getting the premium version
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Deactivated Facebook, Can't Login without it

I deactivated my Facebook and am now no longer able to log into Spotify so every time I need to I have to reactivate FB. It is getting frustrating. Can I change over to straight username and password?

  • Visitor
  • I deactivated my Facebook and am now no longer able to log into Spotify so every time I need to I have to reactivate FB.  It is getting frustrating.  Can I change over to straight username ...
  • Peter__
  • Community Legend
  • 1333 Views
  • 2 replies
  • 0 likes
  • 1333 Views
  • 2 replies
  • 0 likes

Why I can not change my premium account to unlimited?

Hi, I have try to change my premium account to unlimited, but I can not do it? I can see only: Premium codes Have a Premium code? You can redeem it here. View receipts Click below to view the receipts for your payments View receipts Cancel your subsc...

  • Casual Listener
  • Hi,   I have try to change my premium account to unlimited, but I can not do it?   I can see only:   Premium codes Have a Premium code? You can redeem it here. View rec...
  • Peter__
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

How do i change my username

I dont really know how to change my username. I would like to change it but i cant find the option anywhere. If i have to create a new account then thats fine but i will need to know how to do that as well... Thanks!

  • Newbie
  • I dont really know how to change my username. I would like to change it but i cant find the option anywhere. If i have to create a new account then thats fine but i will need to know how to do that a...
  • Jamie
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Subscription Help

Hi, Is it possible to change the date spotify take my premium subscription from my debit card? At the moment I am changing banks so would need the change the date to the start of each month. Is this possible. Thanks in advance. Maébh

  • Newbie
  • Hi, Is it possible to change the date spotify take my premium subscription from my debit card? At the moment I am changing banks so would need the change the date to the start of each month. Is thi...
  • Jamie
  • Spotify Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Diactivating Facebook Profile-leeds into Spotify Trouble

Hi I have a premium account on Spotify, which I created over Facbook, like many others. As I was tired of Facebook, I deactivated my profile. Maybe I wanna come back. BUT now I was not able to connect to Spotify anymore. I than thought if I delete th...

  • Casual Listener
  • Hi   I have a premium account on Spotify, which I created over Facbook, like many others. As I was tired of Facebook, I deactivated my profile. Maybe I wanna come back.   BUT no...
  • meahtenoha
  • Spotify
  • 560 Views
  • 8 replies
  • 0 likes
  • 560 Views
  • 8 replies
  • 0 likes