Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76494 Views

28 replies

0 likes

  • 76494 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94339 Views

9 replies

2 likes

Account
Login
  • 94339 Views
  • 9 replies
  • 2 likes

confusion with accounts

I signed up with a free account a while ago under 1 e-mail. I no longer have access to this email. Recently I upgraded to premium with a second e-mail. When I sign into the premium account and I go to the web player (my preferred way of listening), i...

Casual Listener

I signed up with a free account a while ago under 1 e-mail.   I no longer have access to this email.  Recently I upgraded to premium with a second e-mail.  When I sign into the premium...

Peter__

Community Legend

575 Views

5 replies

0 likes

  • 575 Views
  • 5 replies
  • 0 likes

"Official Support Service"

"Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum." So, where can I find the official ...

Regular

"Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when u...

Peter__

Community Legend

424 Views

1 replies

1 likes

Premium
Subscription
Unlimited
  • 424 Views
  • 1 replies
  • 1 likes

Student discount

I'm trying to get the student discount since I'mCurrently enrolled in school, but it keeps making me do the Manuel eligibility again and again. When I put in my information to see if I qualify, it won't go through. How can I get the discount without ...

Newbie

I'm trying to get the student discount since I'm Currently enrolled in school, but it keeps making me do the Manuel eligibility again and again. When I put in my information to see if I qualify, it ...

Peter__

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Please, my stared songs are gone.

Hi,I managed to unstar all of my spotify songs, can you please restore them back for me?

Casual Listener

Hi,I managed to unstar all of my spotify songs, can you please restore them back for me?

cathjiine

Casual Listener

993 Views

6 replies

0 likes

Account
Free
Other
Premium
Security
Subscription
Unlimited
  • 993 Views
  • 6 replies
  • 0 likes

Solved!! Convert existing premium credits to student premium credits

I've recently discovered that I'm eligible for a student discount, but I've already prepaid my premium subscription thur 11/2014 at the regular 9.99 rate. When I go thru the student verification process, I'm told I'm eligble, but system wants me to s...

Newbie

I've recently discovered that I'm eligible for a student discount, but I've already prepaid my premium subscription thur 11/2014 at the regular 9.99 rate.   When I go thru the student verifi...

MattSuda

Spotify Star

1164 Views

2 replies

0 likes

Account
  • 1164 Views
  • 2 replies
  • 0 likes

NUS Discount Not working

When I try to add my NUS card to my account, it tells me that it is linked to another account, even though I only have the one spotify account. How do I rectify this/work out which account the card is linked to?

Newbie

When I try to add my NUS card to my account, it tells me that it is linked to another account, even though I only have the one spotify account. How do I rectify this/work out which account the card i...

Peter__

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Sign out

Hi can somebody please sign me out of all sessions of my spotify please?<br>Thank you.

Newbie

Hi can somebody please sign me out of all sessions of my spotify please?&lt;br&gt;Thank you.

Peter__

Community Legend

705 Views

2 replies

0 likes

Security
  • 705 Views
  • 2 replies
  • 0 likes

Help with my region

I need to change my country but is not possible i try to click nothing happens !! pls help mee !

Casual Listener

I need to change my country but is not possible i try to click nothing happens !! pls help mee !

Peter__

Community Legend

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

password

I'm trying to change my password on my Spotifiy Premium account but i receive an error message "Another account is already registered with this email address“. The email address is mine, can you please help me?

Newbie

I'm trying to change my password on my Spotifiy Premium account but i receive an error message "Another account is already registered with this email address“. The email address is mine, can you ple...

Peter__

Community Legend

471 Views

2 replies

0 likes

Account
  • 471 Views
  • 2 replies
  • 0 likes

Playlists Disappeared After Disconnecting Account From Facebook

Without remembering that I initially signed up for Spotify through my facebook account, I clicked the "disconnect from facebook" button in the application. The application closed and then logged me out. When I logged back in under my facebook account...

Newbie

Without remembering that I initially signed up for Spotify through my facebook account, I clicked the "disconnect from facebook" button in the application. The application closed and then logged me o...

Peter__

Community Legend

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

New update slowed down the app

The new Spotify interface and ux is awesome. But the update made the app really slow and at times it will crash. Is anyone else having the same problem?

Newbie

The new Spotify interface and ux is awesome. But the update made the app really slow and at times it will crash. Is anyone else having the same problem?

Peter__

Community Legend

656 Views

2 replies

0 likes

  • 656 Views
  • 2 replies
  • 0 likes

VERY VERY VERY ANGRY WITH SPOTIFY. I CANCELLED PREMIUM ACOUNT. WHY DO I HAVE TO PAY??

I am a spotify user of ID1212954923 and I tried the premium 30 day trial since the 23-2-14. * Before 30 days have passed, I CANCELLED the account successfully and ALL my premium features have been IMMEDIATELY changed to free features. * The account t...

Casual Listener

I am a spotify user of ID1212954923 and I tried the premium 30 day trial since the 23-2-14.   * Before 30 days have passed, I CANCELLED the account successfully and ALL my pre...

sunnykim0430

Casual Listener

680 Views

2 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 680 Views
  • 2 replies
  • 0 likes

Virgin Media Premiun account problems

Help plesase........I logged on to my account this morning and it isnt regonising my premiun account which i pay through virgin media. I have contact Virgin Media and they have advice to to contact Spotify as its not a problem there end. How do I fix...

Casual Listener

Help plesase........I logged on to my account this morning and it isnt regonising my premiun account which i pay through virgin media.  I have contact Virgin Media and they have advice to to con...

Joe

Community Legend

628 Views

3 replies

0 likes

Premium
  • 628 Views
  • 3 replies
  • 0 likes

my playlist

Hello everyone! I have a question about my playlist, I just recently switched to a difference service provider, so I transfered all my stuff onto the new Iphone 5 nothing in my playlist should get deleted because I have an account with spotify. I'm t...

Casual Listener

Hello everyone! I have a question about my playlist, I just recently switched to a difference service provider, so I transfered all my stuff onto the new Iphone 5 nothing in my playlist should get de...

Joe

Community Legend

769 Views

4 replies

0 likes

  • 769 Views
  • 4 replies
  • 0 likes

My payment problems continue

I check bank, good status and their money . I resubmitted still getting failed.

Regular

I check bank, good status and their money . I resubmitted still getting failed.

Joe

Community Legend

1218 Views

7 replies

0 likes

  • 1218 Views
  • 7 replies
  • 0 likes

Need to change E-mail address on my Spotify Account

Hi, i have changed my email account, my old email account does not exist anymore and so i want to update my profile. However i have lost my Spotify password. Changing my password won't help because the email account to create my Spotify account is no...

Casual Listener

Hi, i have changed my email account, my old email account does not exist anymore and so i want to update my profile. However i have lost my Spotify password. Changing my password won't help because t...

Joe

Community Legend

5924 Views

1 replies

1 likes

Account
Premium
  • 5924 Views
  • 1 replies
  • 1 likes

My name are at my friend/ex girlfrinds account

My name are at my girlfrinds account, when I wistit here playslists , i see my picture and my name insteed here name.I used heres spotify for 2 days ago then it went wrong.. And im not connected to FB ..I've been . Still i can se my FB friends i avti...

Regular

My name are at my girlfrinds account, when I wistit here playslists , i see my picture and my name insteed here name. I used heres spotify for 2 days ago then it went wrong.. And im not connected...

Joe

Community Legend

3508 Views

7 replies

0 likes

  • 3508 Views
  • 7 replies
  • 0 likes

Spotify think i am abroad

Hello , since today I can't access my account since it sends an error informing that I am abroad . I live in Mexico and for security reasons I use a VPN, but have always used my Account in mexico . I have remove (temporal) the VPN but even in that mo...

Newbie

Hello , since today I can't access my account since it sends an error informing that I am abroad . I live in Mexico and for security reasons I use a VPN, but have always used my Account in mexico . I...

Joe

Community Legend

586 Views

1 replies

0 likes

Login
  • 586 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited. Is there any point?

I just wondered if there is anyone out there who can sell to me the benefit of spending £4.99 a month on unlimited. I downgraded last month from premium because my NUS membership has expired and I just though £9.99 a month was a lot but now I'm think...

Casual Listener

I just wondered if there is anyone out there who can sell to me the benefit of spending £4.99 a month on unlimited.   I downgraded last month from premium because my NUS membership has expir...

Joe

Community Legend

1291 Views

4 replies

0 likes

Free
Premium
Subscription
Unlimited
  • 1291 Views
  • 4 replies
  • 0 likes

Upgraded to unlimited....still no unlimited

So it seems that on my ipod I cannot even listen to the music I paid for ._. And it's really starting to get on my nerves and I know I did not create two accounts so yeah it's acting as if I never even purchased it In the first place (I have proof I ...

Casual Listener

So it seems that on my ipod I cannot even listen to the music I paid for ._. And it's really starting to get on my nerves and I know I did not create two accounts so yeah it's acting as if I never ev...

Joe

Community Legend

624 Views

4 replies

0 likes

Subscription
  • 624 Views
  • 4 replies
  • 0 likes