Deleted profile?

[Kristenrenee21]

So yesterday I was working with a customer service rep because I was charged when I wasn't on premium. They offered me a refund and now my profile is deleted. I login using my facebook and it says "welcome to spotify" and all my playlists are gone. I've e-mailed support with no response. Has this happened to anyone else? I just want my playlists back.

[Peter__]

It's possible your account got duplicated, support should be able to lend a hand (when they get back to you). It's worth going to someone who was following you's profile to see if you can see your old account.

[Kristenrenee21]

My account was deleted by the rep resolving my previous issue. Idk if it was a miscommunication or what happened, but oh well. I had to create a whole new account. 😕