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Premium Account Hacked

Premium Account Hacked

I suspect my account has been hacked.   My password and account e-mail address have been changed.    I can still access the account via Facebook login, but can't change the password or e-mail address.  All my playlists are gone.  

 

I've opened a case (#01570162) via the contact form, but got an auto-reply message.  I want to make sure this gets elevated to a high priority.    

 

This account is linked to Facebook and Paypal.  Very concerned that these could also be compromised by this hack.  

 

Not pleased that Spotify doesn't have any immediate contact (for premium users) for suspicious activity.  

 

 

Reply
2 Replies

Just reply directly to the automated email (even if it is from a no-reply address) and someone will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I'm sorry for what had happened. but i got your username and password from a website. i thought that the previous user of this account gave his credentials but i seriously didn't know that you are unaware of this leak. i restored all of the playlists and and i'm very sorry for the damage i did. i changed your password to its original password that i got. Sorry again.

 

Please change it ASAP before someone get your account hijacked.

 

P.S I'm Sorry man.

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