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Premium Account

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Premium Account

I have been paying for a Premium account for the last 18 months and all of a sudden I start receiving commercials.  Today I had to download a new version of Spotify and it states I am no longer Premium even though my last payment was less than a month ago.  Of course you can't call anyone or email anyone which shows my how horrible your customer service is.

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Marked as solution

That is more than a month ago, did you most recent payment fail? 

You will have gotten a email about it if it did. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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4 Replies

Hey! Welcome to the community 🙂 

 

What is your subscription status on your online overview

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

It states I am listening to a free subscription even though my last payment of $9.99 was made on 2/17/13.

 

Marked as solution

That is more than a month ago, did you most recent payment fail? 

You will have gotten a email about it if it did. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yes we did get an email but went into spam.  Thank you for your help

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