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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14639 Views

7 replies

11 likes

Security
  • 14639 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551839 Views

991 replies

115 likes

Account
  • 551839 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130938 Views

74 replies

12 likes

Account
Login
Premium
  • 130938 Views
  • 74 replies
  • 12 likes

Solved!! Deleted playlist by mistake

I deleted a playlist called Barbra's favorites. Can someone please help me?

Casual Listener

I deleted a playlist called Barbra's favorites. Can someone please help me?

Peter__

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account

I have been paying for a Premium account for the last 18 months and all of a sudden I start receiving commercials. Today I had to download a new version of Spotify and it states I am no longer Premium even though my last payment was less than a month...

Casual Listener

I have been paying for a Premium account for the last 18 months and all of a sudden I start receiving commercials.  Today I had to download a new version of Spotify and it states I am no longer ...

AnthonyK

Casual Listener

401 Views

4 replies

0 likes

  • 401 Views
  • 4 replies
  • 0 likes

Recover playlist

HiI accidently removed some of my playlists. Can you please recover them for me?Username - azharashraf92@gmail.comThanks

Newbie

Hi I accidently removed some of my playlists. Can you please recover them for me? Username - azharashraf92@gmail.com Thanks

Peter__

Community Legend

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

Login error and wrong subscription

Hi!I registered for the 30 day free trial Premium on the 13th of February and I haven't had any problems until yesterday when I got error 408 on my iPhone (on my MacBook it still works fine, using it right now).Also yesterday I received an e-mail say...

Visitor

Hi! I registered for the 30 day free trial Premium on the 13th of February and I haven't had any problems until yesterday when I got error 408 on my iPhone (on my MacBook it still works fine, usin...

Peter__

Community Legend

275 Views

4 replies

0 likes

  • 275 Views
  • 4 replies
  • 0 likes

Solved!! NO ANSWER through contact form!! I pay for service that I do not receive!!

Hi! I am extremely frustrated with the service Spotify provides or in my case DOES NOT provide! I have contacted spotify throught their contact form and until now heard NOTHING back! I have signed up to Spotify originaly with my facebook account and ...

Regular

Hi!   I am extremely frustrated with the service Spotify provides or in my case DOES NOT provide! I have contacted spotify throught their contact form and until now heard NOTHING back! &...

Peter__

Community Legend

1191 Views

17 replies

0 likes

  • 1191 Views
  • 17 replies
  • 0 likes

Please help me!

I forgot my old user account name and my old email adress is no longer valid as it was connected to my old business email account my credit card is still being charged and i have sent to emails to spotify with no response if anyone from spotyify read...

Newbie

I forgot my old user account name and my old email adress is no longer valid as it was connected to my old business email account my credit card is still being charged and i have sent to emails to sp...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

double account and wrong contact email address

Hi, I have recently sent up a premium spitify account but have been charged twice in one month. I don't know how I have managed but I seem to have 2 accounts.I have emailed the contact team but have had no response, they may have the wrong contact em...

Casual Listener

Hi, I have recently sent up a premium spitify account but have been charged twice in one month. I don't know how I have managed but I seem to have 2 accounts. I have emailed the contact team but hav...

smarsh652

Casual Listener

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

Can barely use Spotify on my laptop since the update! Refund???

It works on my iPhone, but why should I pay my monthly subscription for a half working service?? I would personally like not to pay a penny until the sloth which is the current version is corrected. The previous update was fast and worked a dream. Th...

Casual Listener

It works on my iPhone, but why should I pay my monthly subscription for a half working service?? I would personally like not to pay a penny until the sloth which is the current version is corrected. ...

Peter__

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Can you dowload unlimited music with spotify Premium in an Ipod?

Hello!! I'm interested in the Spotify Premium. I have a doubt: can you with Spotify Premium dowload all the music that you want and copy it in an Ipod? And this music, is yours definitively? Thank very much!!

Casual Listener

Hello!!   I'm interested in the Spotify Premium. I have a doubt: can you with Spotify Premium dowload all the music that you want and copy it in an Ipod? And this music, is yours definitively?...

Peter__

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

pin unreadable

when i tried to scrap off the protection of my pin some parts of the pin fell of and it became unreadable..

Newbie

when i tried to scrap off the protection of my pin some parts of the pin fell of and it became unreadable..

Peter__

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Subscription mix up

I have a subscription to spotify but when I log in it tells me I don't but when I log in on the website it says I do have a subscription.I use spotify on my ipad and I usually sign in via Facebook.

Newbie

I have a subscription to spotify but when I log in it tells me I don't but when I log in on the website it says I do have a subscription.I use spotify on my ipad and I usually sign in via Facebook.

Peter__

Community Legend

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Deleted Facebook not deactivated actually had it removed from their servers help

how can i log into my account now that my facebook doesn't exist it would be a shame to lose all my playlists i have created over years and not be able to use the service because I chose to leave facebook...please help thanks

Newbie

how can i log into my account now that my facebook doesn't exist it would be a shame to lose all my playlists i have created over years and not be able to use the service because I chose to leave fac...

Peter__

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Solved!! I WANT MY ACCOUNT DELTEED (FACEBOOK INTEGRATION)

Hi! I want to use Spotify. However, I'm connected to my facebook account which I want to delete. I can't delete it because it's tied to my Spotify account. And I can't disconnect the facebook account from Spotify. Now, I just want to start fresh, for...

Visitor

Hi!   I want to use Spotify. However, I'm connected to my facebook account which I want to delete. I can't delete it because it's tied to my Spotify account. And I can't disconnect the faceb...

user-removed

Not applicable

856 Views

12 replies

0 likes

  • 856 Views
  • 12 replies
  • 0 likes

deleted playlist!!!!

Hi i deleted my favorite playlist by accident!!! it is called "erica". PLEASE HELP!!!!

Casual Listener

Hi i deleted my favorite playlist by accident!!! it is called "erica". PLEASE HELP!!!!

Josh

Community Legend

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Combined accounts and payments

Hey, Basically danielleewilson is my account, however I have somehow become linked with sophiejoannemorton. The issue here is that I have just somehow set up a monthly payment for the sophiejoannemorton account, which I cannot cancel as I do not know...

Casual Listener

Hey,   Basically danielleewilson is my account, however I have somehow become linked with sophiejoannemorton. The issue here is that I have just somehow set up a monthly payment for the sophie...

Peter__

Community Legend

306 Views

4 replies

0 likes

  • 306 Views
  • 4 replies
  • 0 likes

facebook issue

Hey I am getting this error and I am wondering how I can get this fixed for me. Connect to Facebook Sorry there has been a temporary error, please try again later.

Newbie

Hey I am getting this error and I am wondering how I can get this fixed for me.   Connect to Facebook   Sorry there has been a temporary error, please try again later.

174 Views

0 replies

0 likes

  • 174 Views
  • 0 replies
  • 0 likes

All my playlists ended up in my new playlist folder

Hi, I created a new playlist folder today called "Hotel Costes". I dragged a lot of albums into that folder. But when I was done I saw that all of my existing playlists also was in my new playlist folder..How can I easily move all of my existing play...

Casual Listener

Hi,   I  created a new playlist folder today called "Hotel Costes". I dragged a lot of albums into that folder. But when I was done I saw that all of my existing&...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Solved!! every time i log into the spotify app, on my PC, spotify shows this guy "Bob Grey", thats not me !

every time l log into my spotify account and or app, in the upper right hand corner it shows this guys face named "Bob Grey". i'm not that guy....i'm a girl and his face shows up as me, what the hell ?, i have a free spotify account, who is this guy ...

Casual Listener

every time l log into my spotify account and or app, in the upper right hand corner it shows this guys face named "Bob Grey".   i'm not that guy....i'm a girl and his face shows up as me, what...

Peter__

Community Legend

1504 Views

3 replies

0 likes

Spotify Community
  • 1504 Views
  • 3 replies
  • 0 likes

No songs/messages appearing in my inbox

Hi, this has been bugging me for a while now... When I send songs to a friend, they don't appear in their inbox. It's the same the other way around, I'm getting nothing - despite them appearing in my facebook messages... I've re-installed several tim...

Casual Listener

Hi, this has been bugging me for a while now...   When I send songs to a friend, they don't appear in their inbox.  It's the same the other way around, I'm getting nothing - despite them ...

lilfisticuffer

Casual Listener

571 Views

3 replies

0 likes

  • 571 Views
  • 3 replies
  • 0 likes

Solved!! Clearing/releasing Spotify Account after country and bank change

Hi,I am asking for your support in the following matter since the Spotify support, though responding, does not seem to get the situation so far:My wife paid for her Spotify account via SOFORT during her time in Germany. Upon return to the USA her Ger...

Casual Listener

Hi, I am asking for your support in the following matter since the Spotify support, though responding, does not seem to get the situation so far: My wife paid for her Spotify account via SOFORT...

janf

Casual Listener

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes