Premium cost.

[Chellekline]

I just read that someone has been paying 9.90 for spirit premium for the past however many years. Also on the website it says 9.99 a month. Why have they been charging me 12.99 every month. Should I ask for a refund? I feel ripped off. Especially because a bunch of my friends got it for .99 for 3 months. Why must I am pay $39.00 for the exact same thing?

[ErickRGuetta]

Hello, I completely understand your problem and I'm happy to assist you. First of all, the "$0.99 for three months" promotion was for NEW users on December, if you purchased premium as a new user on december you got 3 months for 99cents. Now you say you're paying $12.99 each month, this is possibly because you're paying via iTunes right? If I'm correct then I should let you know that the reason it's $2.99 more than the original $9.99 price is because iTunes takes 30% of every app "in-app purchase". What I would recommend is that if you want to pay $9.99 you go into spotify.com and in your account settings go to payment setting and choose a payment method, you'll now be charged $9.99 each month, isn't that great and simple? 

Let me know if you have any issues or questions.

Happy Spotifying!

[MattSuda · Accepted solution]

You might have subscribed to premium through the iPhone or iPad app.

It costs more subscribing via iTunes than the Spotify website because Apple charges a fee.

You can cancel your current subscription, and then resubscribe from the Spotify website.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

If you have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[Chellekline]

That is great and simple. Thank you so much for your prompt and clear advice. I need that $3 a month more than ITunes does.

[MattSuda]

You're welcome