Premium for Family Issue - Only one device at a time

[gtm28]

I just switch to Spotify Premium for Family. When we are playing on one device the others get disonnected. Is this normal?

[ErikG]

Hi.

Each family member has their separate account which is connected to the family subscription.

https://support.spotify.com/account_payment_help/subscription_options/premium-for-family-faq/?ref=in...

[gtm28]

Thank you Eric.. So why when one family member is listening to their list, others are disconnected? 

[ErikG · Accepted solution]

Are you logged in on different accounts?

[gtm28]

Yes.. each of us under our own accounts: the ones I created for each family member. One of my sons is listening to his list and when my other son tries to play something, it says that the other device is listening. 

[ErikG]

Fill out this form from the account you signed up for Spotify Family with:
https://support.spotify.com/contact-spotify-support/
> Subscription > Spotify Family > "I STILL NEED HELP"
Try to state your problem in detail.

[gtm28]

All solved...One of the devices was not logging in correctly.. it works perfectly now. Thanks Erik for your help.

[user-removed]

Yes