Premium not available after payment fail

[NicoleB2]

I wanted to try Premium with the 0.99 for 3 months, but my card was empty so my payment has been refused, once I had the credit I've tried again but spotify says I've already used a promotion, but took the cash anyway! My account still free, I didn't received any emails, just the SMS from the bank account. Can anyone help me? Thanks
(sorry for the many language mistakes I'm sure I've done...)

[kbrooksc]

Hey there @NicoleB2!

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

[NicoleB2]

Thanks for answer, support told me to ask here, now I'm waiting for an answer from fb message

[kbrooksc]

No problem - the support message to check here is automated. They got your message, but sometimes you can find an answer here first. Not in this case. They should be able to help!