Premium not free

[Iwannabeahippo]

My subscription does not expire until November 2017. However my account shos I'm on the free version instead. How do I fix it after I have already logged out and logged back in.

[osornios · Accepted solution]

@Iwannabeahippo

Do you have your email receipt for your subscription purchase? In it, the Spotify username you're paying for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

You can login with that username to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

 

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

In any case, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.