Premium subscription not working - Mobile Company agreement YOIGO Spain

[user-removed]

  

Hello, I have a free spotify user (esther.fortes) and I recently (half of july) made and agreement with Yoigo (mobile company in Spain) which included 3 months of spotify premium subscription. I activated the subscription in the Yoigo web page, linking my spotify account and my mobile number, and since then Yoigo tells me that my Premium subscription is active.  I installed spotify in my new mobile phone and then a 48 hours trial of Spotify Premium activated. After that I went to Free user.  In the desktop and web pages of spotify, my account appears as free. 

Did I anything wrong? Can you verify my account and tell me how to proceed?  Yoigo told me to ask Spotify for help and I have submitted a case # 00169660  three days ago but I had no response til now. 

I'm very disappointed because my 3 month trial period is expiring with no possibility to access the service.  

Thanks in advance,

Esther, Madrid, Spain.

 

[silv8rrr]

I have the same problem...... # 00225123. Please somebody help us!!!

[David]

Hello.

I've passed your cases onto one of our advisors - someone should be in touch shortly.

[jacovazquez]

same problem, case # 00259901

thanks

[p3luch3]

Buenas, hace ya una semana active el servicio de spotify premium con yoigo, que me daban 3 meses gratis.

Depues de 48 hores, comprobe pero nada, no me funcione en el movil no lo tengo y en el ordenador tengo spotify free, pero ya se pasaron mis 10 horas gratuitas. Pero la cosa, esque el servicio no me va, y he llamado ya un par de veces, pero me dice que me meta a la pagina de spotify, y que lo averigue por ahy, pero en la pagina no encuentro nada referido a spotify premium con yoigo, y me es imposible solucionarlo.

Si hay alguien que me pueda ayudar a resolverlo, le agradeceria mucho! 😉

Gracias!

[aakoko]

Ami tb me ha pasado

[anaperez]

Hello.

I am in the same situation. New contract with YOIGO mobile phone company in Spain, with Spotify Premium for free during three months. I have created a new account and got the 48 h Premium trial. After this period it swapped to Spotify Free.

After a call to YOIGO something happened because I got the account reset... another additional 48h, after which I went back to Spotify Free.

In my last call to YOIGO after realising that they will charge the service -hopefully with a refund during the three first months-, the answer is to contact directly Spotify.

[anaperez]

Hola. Al final, ¿has solucionado tu problema? Porque a mi no me dan solución ni en Yoigo ni en Spotify. Aunque lo que sí hacen es facturarme el servicio todos los meses. Si lo has solucionado te agradecería que me dieras la solución. Gracias

[Baffy1984]

Buenos dias!!

A mi me esta pasando lo mismo, me he activado con Yoigo la cuenta premium y no me deja escuchar la musica ni bajarmela ni nada... Llamo a Yoigo y me dicen que la tengo activada y que eso lo tengo que solucionar desde la pagina web de spotify, pero no hay manera de hacer nada... que tengo que hacer? a este paso lo unico que hare sera darme de baja y ya esta...

[charlieinfinite]

I have the same problem, but I have NO idea how to even contact Spotify to make a case number. I have AT&T and am trying to use my Spotify Premium on my iPhone, but it keeps telling me that I need to have Spotify Premium in order to use Spotify on a mobile device. How the heck do I fix this?

[bertapujado]

Hello,

I've the same problem as this. I can't see any solution?m please can you tell me how can I solve this issue?

Thanks

[Peter__]

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@bertapujado wrote:

Hello,

I've the same problem as this. I can't see any solution?m please can you tell me how can I solve this issue?

Thanks

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Hey! Welcome to the community 🙂 

Are you having issues with a partner subscription, or just a regular subscription which is not being recognised on your devices?

Peter