Premium user but without premium access

[Ko2345]

I have just signed up for premium (first time) and received a receipt via email to confirm... Only my spotify apps don't recognise that I have upgraded to premium. So Im unable to stream music on either iPhone 4 or iPad. Have logged out/in, turned off/on my devices and have even re downloaded the app on my iPhone but still not recognised.

Help please

[bhewerdine]

I have the same problem, and I have reinstalled the app numerous times. This is very frustrating.

[Taylor]

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@Ko2345 wrote:
I have just signed up for premium (first time) and received a receipt via email to confirm... Only my spotify apps don't recognise that I have upgraded to premium. So Im unable to stream music on either iPhone 4 or iPad. Have logged out/in, turned off/on my devices and have even re downloaded the app on my iPhone but still not recognised.

Help please

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Hi, and welcome to the Spotify Community!

Please note it can take some time for premium subscriptions to take effect.

To check if your subscription is there, go to account settings>manage your subscriptions. It will show if you have a subscription there.

Spotify on your computer should say 'Spotify Premium' at the top.

Try re-logging in onto Spotify, and a reinstall if necessary.

If it doesn't work within the hour, please submit a support ticket here: https://www.spotify.com/about-us/contact/

Anthony 🙂