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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MovingTarget
  • Newbie
  • 241216 Views
  • 389 replies
  • 24 likes
  • Account
    Free
  • 241216 Views
  • 389 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12672 Views
  • 6 replies
  • 11 likes
  • Security
  • 12672 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527261 Views
  • 989 replies
  • 113 likes
  • Account
  • 527261 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127694 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127694 Views
  • 74 replies
  • 12 likes

I purchased spotify premium, but it isn't working

Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. When I got my code it told me that I couldn't use it i...

  • Newbie
  • Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. Whe...
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Spotify not working on my phone

I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in

  • Newbie
  • I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Why

Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???

  • Casual Listener
  • Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???
  • muqojin
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • 279 Views
  • 4 replies
  • 0 likes

I bought unlimited but still got the free version

I bought spotify unlimited 2 days ago and i got my receipt on the mail but it still says i need to upgrade to be able to continue listening. I've tried login/logout 10 times, i've tried login on different computers, i've tried to reinstall but it's s...

  • Casual Listener
  • I bought spotify unlimited 2 days ago and i got my receipt on the mail but it still says i need to upgrade to be able to continue listening. I've tried login/logout 10 times, i've tried login ...
  • Adam
  • Roadie
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes

Spotify and JAPAN

Hello guys, I moved to Japan some weeks ago, the first weeks spotify was working so good, I have just paid the premiun fee using my spanish credit card, payment was sucessfull ,but my spotify is still useless, what can i Do? thanks a lot

  • Visitor
  • Hello guys, I moved to Japan some weeks ago, the first weeks spotify was working so good, I have just paid the premiun fee using my spanish credit card, payment was sucessfull ,but my spotify is stil...
  • Adam
  • Roadie
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Cannot link Spotify to Facebook

I am having problems connecting my regular Spotify account user (created long ago before the Facebook account could be used to login to Spotify) to Facebook. When I login as my Spotify user in the Spotify client on my desktop and choose to link to Fa...

  • Casual Listener
  • I am having problems connecting my regular Spotify account user (created long ago before the Facebook account could be used to login to Spotify) to Facebook.   When I login as my Spotify use...
  • quelconque
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

None of my playlists will play; but radio does

Description For the last week or so, I can't get any of the music in my playlists or any of the playlists that I follow to play. When a track is highlighted, all of the ways to make it play are greyed out, you can't make it play by double clicking, n...

Screen Shot 2013-05-12 at 4.33.54 PM.png
  • Regular
  • Description For the last week or so, I can't get any of the music in my playlists or any of the playlists that I follow to play. When a track is highlighted, all of the ways to make it play are gre...
  • Greg
  • Roadie
  • 722 Views
  • 8 replies
  • 0 likes
  • 722 Views
  • 8 replies
  • 0 likes

Solved!! Please Help

I bought a spotify gift card. I redeemed it but I doesn't say I have spotify unlimited on the app!!

  • Casual Listener
  • I bought a spotify gift card. I redeemed it but I doesn't say I have spotify unlimited on the app!!
  • sgrand
  • Casual Listener
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Accidentally Submitted a Ticket for deleting account!!

Can you guys please not delete my account? Case # is 00694828!! Thank you!

  • Newbie
  • Can you guys please not delete my account? Case # is 00694828!! Thank you!
  • Greg
  • Roadie
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

I can't upgrade to premium account with a gift Card

I currently have a unlimited subscription for another 42 days. I received this subscription also with a gift card. Now I bought a new gift card for myself (happy me) and I want to upgrade to Premium, but when I fill in the code and choose 3 months pr...

  • Casual Listener
  • I currently have a unlimited subscription for another 42 days. I received this subscription also with a gift card. Now I bought a new gift card for myself (happy me) and I want to upgrade to Premium,...
  • Peter__
  • Community Legend
  • 3611 Views
  • 15 replies
  • 0 likes
  • 3611 Views
  • 15 replies
  • 0 likes

Spotify won't take my credit card anymore!

Spotify won't take my credit card for Premium! It's taken it twice, now it won't. HELP!

  • Newbie
  • Spotify won't take my credit card for Premium! It's taken it twice, now it won't. HELP!
  • Peter__
  • Community Legend
  • 4547 Views
  • 9 replies
  • 0 likes
  • 4547 Views
  • 9 replies
  • 0 likes

Delete one of my accounts or link my two accounts

Hi!I created two accounts because the first one I created was with my Facebook account but I had trouble connecting with it to my Spotify so I decided to create a second account (premium) with my email. Is there any way I can link my two accounts or ...

  • Newbie
  • Hi! I created two accounts because the first one I created was with my Facebook account but I had trouble connecting with it to my Spotify so I decided to create a second account (premium) with my e...
  • Joe
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Problemo with the "blocking"

Hi. The thing is , there´s a person that has stalked me for a while, that is blocked from my facebook and so on, but that person JUST found me on spotify & now has become a Follower !!! I , offcourse, turned all my playlists into "private mode" AND r...

  • Visitor
  • Hi. The thing is , there´s a person that has stalked me for a while, that is blocked from my facebook and so on, but that person JUST found me on spotify & now has become a Follower&n...
  • Joe
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Cannot connect to Facebook?

Hey guys is anyone else having trouble connecting to FB?

  • Newbie
  • Hey guys is anyone else having trouble connecting to FB?
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

No device passsword recived?

Hello. Im trying to connect my sonos together with spotify, but i am not getting the email, that is suposed to be sent to me, so i have no chance of getting my device password. What can i do?

  • Newbie
  • Hello. Im trying to connect my sonos together with spotify, but i am not getting the email, that is suposed to be sent to me, so i have no chance of getting my device password. What can i do?
  • Peter__
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Can't' change password

I can't change my password, I'm not getting an email?

  • Newbie
  • I can't change my password, I'm not getting an email?
  • Peter__
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Spotify Premium Upgrades

Hello I just activated a gift card for spotify but it did unlimited when I wanted to use premium. I tried to upgrade but I don't have a credit or debit card. Is there a way around that so I can upgrade since I don't even have a laptop to use unlimite...

  • Casual Listener
  • Hello I just activated a gift card for spotify but it did unlimited when I wanted to use premium. I tried to upgrade but I don't have a credit or debit card. Is there a way around that so I can upgra...
  • _mikeyanderson
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

I have a big f**king problem

I have been using Spotify free for couple of years with Facebook and once it said that my time limit is full and I couldn't listen to music anymore. But somehow I managed to bypass that problem and I was able to listen to my old playlists and starred...

  • Newbie
  • I have been using Spotify free for couple of years with Facebook and once it said that my time limit is full and I couldn't listen to music anymore. But somehow I managed to bypass that problem and I...
  • Peter__
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

spotify sucks

This is the worst site I have ever used before...I'm sorry...purchased. You cannot talk to a **bleep**ing human being...all that happens is that it keeps directing you to more bull**bleep** answers that I am not looking for. How the **bleep** do I CA...

  • Newbie
  • This is the worst site I have ever used before...I'm sorry...purchased. You cannot talk to a **bleep**ing human being...all that happens is that it keeps directing you to more bull**bleep** answers t...
  • Siddharth
  • Regular
  • 461 Views
  • 4 replies
  • 0 likes
  • 461 Views
  • 4 replies
  • 0 likes

My prepaid subscription ended early

Hi, I activated a 3 month premium gift card on 2-15-13. It ended yesterday (5-11-13). I wasn't given a notification either, and the card no longer exists under the subscriptions/payment part of my account. I'm really confused about this, and I hope s...

  • Casual Listener
  • Hi, I activated a 3 month premium  gift card on 2-15-13.  It ended yesterday (5-11-13).  I wasn't given a notification either, and the card no longer exists under the subscriptions/pay...
  • mm4rs0
  • Casual Listener
  • 935 Views
  • 3 replies
  • 0 likes
  • 935 Views
  • 3 replies
  • 0 likes