Premium problems

[jensendevan]

I just got a premium account and the app says that I do not have premium. I am using an android phone. I tried the methods of logging in and out and also the uninstall reinstall. Noting is working and I am starting to get frustrated. Someone please help.

[Taylor]

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@jensendevan wrote:
I just got a premium account and the app says that I do not have premium. I am using an android phone. I tried the methods of logging in and out and also the uninstall reinstall. Noting is working and I am starting to get frustrated. Someone please help.

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Hi, and welcome to the Spotify community!

• To make sure you are premium, please go to your account settings and manage your subcriptions. It will display if you are indeed premium there.

• Please note it does take up to an hour to activate your subscription in the servers.

• It should say on spotify for computer 'Spotify Premium' if your account is fully activated.

• If none of this works, submit a support ticket on the contact form here: https://www.spotify.com/about-us/contact/

Anthony 🙂

[jensendevan]

The website says I have an active membership, but the computer app does not say that I have premium.

[jensendevan · Accepted solution]

I got it fixed!

[Taylor]

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@jensendevan wrote:

I got it fixed!

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Hi,

Thanks for letting us know, pleased you got it working in the end 🙂

Anthony