Premium

[Pvelasco545]

Wow really I clicked where it said to start a free 30-day trial and once I put in my credit card info I get a notification from my cc card app saying that it was charged 9.99.

[KatesHere]

Hey there @Pvelasco545 and welcome to the community!

That doesn't sound right. Have you already had a Premium subscription or trial in the past (with the same credit card)? It would explain why you were charged. Otherwise, if you were eligible for the 30-day trial and you didn't get it, I'd recommend you get in touch with a member of the Spotify staff so that they can take a look under the hood for you 🙂 To do that, you can send them a tweet or DM to their twitter handle @SpotifyCares.

Support gets back usually within 24-48 hours.

Hope this helped!

K