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Hey, 

I upgraded to Premium, it worked for a couple of days but now it is saying on my iPhone on the app that I don't have Premium but online it says I have it. I tried logging out and logging back in and uninstalling the app but it still says the same thing.

 

Thanks. 

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Hey @jessmccormack!

 

Welcome to the Spotify Community.

 

In this case, you might have another account. Can you check the steps here?

 

If nothing works, you can get in touch with our team from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.

 

Keep us posted! 

Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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Marked as solution

Hey @jessmccormack!

 

Welcome to the Spotify Community.

 

In this case, you might have another account. Can you check the steps here?

 

If nothing works, you can get in touch with our team from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.

 

Keep us posted! 

Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

Thank you so much. I logged in with my email instead of my username and it worked 😊

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