Problem adding members to premium for family

[msyathy]

I've tried adding 4 members to the premium for family but the error note states unable to join as you've already joined 2 subscription in the last 12 months but they are for the same family members that was added on previously to my account. 

How d I get them added to my account?

[MonicaM_Bogota]

Hi, @msyathy!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and the email addresses of the family members you'd like to invite to your plan.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.