Problem to access my account. password no longer recognised and email neither !

[gllrmslgd1]

Seems to me a strange situation. My free period was over and I started the premium service last August.

Since then, I have lost the connection to my account. My user id has no longer the same password. The problem is that when I try to recover by using my email address, it isalso not recognised !

I have had to open a second account (this one) to be able to entre and post this message.

ANy idea on how to sort out this problem. My account continues paying the monthly 9 euros !

Any customer service email address or telephone (in France) ?

Waiting for your help before I block the payments.

[jean3601]

Hello @gllrmslgd1, Welcome to the Community 🙂

You can contact Spotify support here to assist you with your issue 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂