Problem with Premium

tizoned · 2015-05-07

I just received an email about a problem with my Spotify premium payment, which is set up through PayPal. There should be no problem with charging that account as it has both a credit card and bank account linked to it. When I try to change the payment to my credit card I recieve another error message. I've tried two different credit cards and two different computers. Please help!

DasPeter · 2015-05-07

Hello!
I've asked a Spotify Moderator to take a look at this, they'll get back to you as soon as possible.

Hope this helps! ♫

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MattSuda · 2015-05-07

Hello @tizoned

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

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