Problems logging in

[Groove74]

I just downloaded Spotify on my Kindle Fire.  I opened the app and clicked on log in, however once I type my username and password (which does work on the PC) I get a message saying that I have already created an account with this email address.  Any ideas what I can do to be able to use the app?

Thanks

[Groove74]

If no one knows what to do here, does anyone have a support phone number?

[Groove74]

Does no one have an answer to either how to fix this or a phone number to get ahold of spotify tech support?

[Raquel180]

I have the same problem and don't know what or how to log in

[Fortuna04]

Found IT - do not try to log in with email adress! User name is text before the @

[jean3601]

Hello @Groove74 @Raquel180 Welcome to the community! 🙂

If you are unable to log in please follow theese steps to help fix your issue:

1. Uninstall and reinstall the app
2. Make sure you are logging in with your username not your email when you log onto a mobile device

I hope this fixs your issue 🙂

[rolf007]

Thankyou!!