Problems playing, offline and online

[frankhovin]

I'm so tired of the problems with Spotify now that I'm about to quit. Also, Spotify discontinuing email support will probably be the last straw. I've just installed it on a new Win7 computer, and synced my playlists. The playlists are listed as "downloaded", but when I try to play anything, it either plays for about 10 seconds and then stops, or I get the idiotic message "Can't play the current song." THIS IS A DOWNLOADED PLAYLIST, g**d***it! ANd it makes no difference whether I set Spotify to "offline mode" or not!

[Maxim]

Hey @frankhovin,

I'm not sure where you've heard that Spotify discontinued providing support via Email but you can still contact the team through one of the channels below:

Contact form (Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[frankhovin]

Ah, thanks a lot 🙂 I've been misinformed, then.