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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187199 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187199 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Creating an account

I have a spotify, but it is connected to a deleted facebook account. Now spotify won't recognize nor let me change my password. When I try to create a new account, it takes me to a page and downloads an application to my computer. From there, I can't...

  • Newbie
  • I have a spotify, but it is connected to a deleted facebook account. Now spotify won't recognize nor let me change my password. When I try to create a new account, it takes me to a page and downloads...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Link to family account was good but will not set device password

I sent my wife the link to our family account that i just upgraded to an it wont set her device password everything is good but the error keeps repeating no matter what i do

  • Newbie
  • I sent my wife the link to our family account that i just upgraded to an it wont set her device password everything is good but the error keeps repeating no matter what i do
  • cordunoa1
  • Newbie
  • 178 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 178 Views
  • 2 replies
  • 0 likes

Accidental​ly made two accounts, unable to use the first one

I have had my spotify account linked to facebook for some time and experienced some problems with it. Oppened a new account and accidently logged on to Facebook deleting my old account. I have found my old playlist and is following that now which is ...

  • Newbie
  • I have had my spotify account linked to facebook for some time and experienced some problems with it. Oppened a new account and accidently logged on to Facebook deleting my old account. I have found ...
  • MargauxPaturel
  • Newbie
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

New phone

This isn't regarding my account, it's about my wifes. We both have spotify premium through our phone providers. Our plans gave us 2 years of premium or something that we had to activate through a website from the provider. Anyways, she got a new phon...

  • Casual Listener
  • This isn't regarding my account, it's about my wifes.   We both have spotify premium through our phone providers. Our plans gave us 2 years of premium or something that we had to activate thro...
  • MobTE
  • Casual Listener
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Superuser Contribution Forgot my password and can not reset it.

Good evening, I just bought a new phone and when I downloaded Spotify I needed to log in. And since I have forgotten my password (since I am always logged in automatically) I can not access the application. Therefore I ask if someone know what to do ...

  • Newbie
  • Good evening,   I just bought a new phone and when I downloaded Spotify I needed to log in. And since I have forgotten my password (since I am always logged in automatically) I can not access ...
  • MaryC1
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my music while changing payment settings

my premium account was blocked cause I changed creditcard and the payment didn't succeed. Now I upgraded again to premium but all my music is gone!! Also forgot my password and logged in by facebook, I am afraid something went wrong and maybe 2 accou...

  • Newbie
  • my premium account was blocked cause I changed creditcard and the payment didn't succeed. Now I upgraded again to premium but all my music is gone!! Also forgot my password and logged in by facebook,...
  • MaryC1
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta premium

Foram efetuadas duas cobranças no meu cartão de crédito, e mesmo assim continuo sem minha assinatura premium. Como proceder?

  • Newbie
  • Foram efetuadas duas cobranças no meu cartão de crédito, e mesmo assim continuo sem minha assinatura premium. Como proceder?
  • MaryC1
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta premium

Aderi ao Premium desde o dia 07/10/16. Foi descontado o valor do meu cartão de crédito, porém ainda não tenho acesso aos serviços Premium.

  • Newbie
  • Aderi ao Premium desde o dia 07/10/16. Foi descontado o valor do meu cartão de crédito, porém ainda não tenho acesso aos serviços Premium.
  • MaryC1
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Withdrawel payment by ex, now not able to login, nor change my payment method, so can't do anything

Dear reader, My ex-husband recolleced the payment. Because I knew this, I changed the payment method yesterday to my credit card, how ever, I am blocked not, nor can I login in to update the payment again! When I try to login, or do anything I get: D...

  • Newbie
  • Dear reader,    My ex-husband recolleced the payment. Because I knew this, I changed the payment method yesterday to my credit card, how ever, I am blocked not, nor can I login in to upda...
  • Maxim
  • Spotify Star
  • 389 Views
  • 7 replies
  • 0 likes
  • 389 Views
  • 7 replies
  • 0 likes

Remove/block subscribers

Hey, someone is illegally using my account, and he uploads all his musics. I am still able to connect myself but he is using one of my 3 device. I'd like to know how i can block him, or remove him from my account ? Please this is urgent, I am not pay...

  • Newbie
  • Hey, someone is illegally using my account, and he uploads all his musics. I am still able to connect myself but he is using one of my 3 device. I'd like to know how i can block him, or remove him fr...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Spotfy Family

My son live in my house, but because the university, in the week (monday to friday) he lives in onder city. Is it possible I include my son in Sotfy Family?

  • Visitor
  • My son live in my house, but because the university, in the week (monday to friday) he lives in onder city. Is it possible I include my son in Sotfy Family?
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify already paid but I'm not premium

I wonder to know if it has happened to someone, my Premium i already paid and has been deducted from my bill but I'm still not Premium out, what happened?

  • Casual Listener
  • I wonder to know if it has happened to someone, my Premium i already paid and has been deducted from my bill but I'm still not Premium out, what happened?
  • Bearfootrecords
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Student discount not been applied

I have been overcharged for a number of months now, I have had the discount applied before. I have contacted you guys before, no reply.

  • Casual Listener
  • I have been overcharged for a number of months now, I have had the discount applied before. I have contacted you guys before, no reply.
  • Maxim
  • Spotify Star
  • 193 Views
  • 5 replies
  • 0 likes
  • 193 Views
  • 5 replies
  • 0 likes

iPhone app login details

I'm trying to upgrade to premium on my iPhone app, but my app login details won't let me log into Spotify.com to do this. And the account I've created to post this won't let me log into my app??

  • Newbie
  • I'm trying to upgrade to premium on my iPhone app, but my app login details won't let me log into Spotify.com to do this. And the account I've created to post this won't let me log into my app??
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Reactivating spotify premium account after accidently withdrawing the payment

Hi,My grandfather accidently withdrawed his payment from spotify and now he cant login, because they turnedoff his account. How can i reactivate his account or is it deactivated forever?

  • Newbie
  • Hi, My grandfather accidently withdrawed his payment from spotify and now he cant login, because they turnedoff his account. How can i reactivate his account or is it deactivated forever?  &nb...
  • Maxim
  • Spotify Star
  • 774 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 774 Views
  • 1 replies
  • 0 likes

Free 60 days Spotify Premium with PayPal

Hello,Two months ago there was a free Spotify Premium trial (60 days), organised is association with Paypal. Meanwhile, my roommates bought a family subscription which we could all use and my account is a part of that subscription. So now I have a pa...

  • Casual Listener
  • Hello, Two months ago there was a free Spotify Premium trial (60 days), organised is association with Paypal. Meanwhile, my roommates bought a family subscription which we could all use and my acc...
  • Deemster
  • Casual Listener
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

switched to family last month and got charged 2x this month and family members dont have premium now

i switched to family last month and added 3 ppl to our acct. my daughter says premium never worked on her acct and now today i was billed for premium on my acct after family was deducted a few days ago. the worst part is it overdrew my checking so it...

  • Newbie
  • i switched to family last month and added 3 ppl to our acct. my daughter says premium never worked on her acct and now today i was billed for premium on my acct after family was deducted a few days a...
  • emily-rose
  • Regular
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working!!!

I just paid through my iPhone for spotify premium and I had spotify logged on but it didn't upgrade to premium????

  • Newbie
  • I just paid through my iPhone for spotify premium and I had spotify logged on but it didn't upgrade to premium????
  • moramsay23
  • Newbie
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Country mismatch in user profile

Background I have had a USA spotify account from 2012.I moved to Canada in 2013, only am i now(2016) changing my subscription to be paid in CAD.I was unsucessful at changing my billing country to Canada and to also use a Canadian Credit Card. The err...

Screen Shot 2016-10-17 at 12.47.41 AM.png Screen Shot 2016-10-17 at 12.35.48 AM.png
  • Casual Listener
  • Background  I have had a USA spotify account from 2012. I moved to Canada in 2013, only am i now(2016) changing my subscription to be paid in CAD. I was unsucessful at changing my billing c...
  • jasingjo
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! Updated Password Doesn't Work on iPhone App

I updated my Spotify password yesterday via the brower having received an e-mail from Spotify telling me that I should do so. I can log in and out in the browser without problems. When I try to log-in to the Spotify app on my phone it says incorrect ...

  • Casual Listener
  • I updated my Spotify password yesterday via the brower having received an e-mail from Spotify telling me that I should do so. I can log in and out in the browser without problems.   When I try...
  • smc68300
  • Casual Listener
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes