Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Problems with your service

Problems with your service

So, I wanted to try the 30 days, but I actually was never able to use it. Then I tried the 48hours for my iPhone and it worked.

Yesterday, you charged me the subscription fee but my account still showed free.

Then I wrote the support a mail, and now it shows Premium. I want my money back, either I'm going to open a case on paypal to get my money back.

I don't want to use your service and couldn't try the 30 days. And now you still charge me? Like WTF is this s***? 

I couldn't cancel the subscription, because it showed up as free?

I'm really angry right now, you don't even have a phone custumer service.


Give me back my money by your own, or I'll have to open a case on Paypal.


Thanks for your help.



1 Reply

Hi Marvin. I see you've emailed us before - our payments team will help you. Please keep an eye on your inbox soon.

Check out how we're doing: @SpotifyStatus

Did this help? Please click 'Accept as Solution'.

Suggested posts