Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 409 Views
  • 0 replies
  • 7 likes
  • Security
  • 409 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439765 Views
  • 970 replies
  • 108 likes
  • Account
  • 439765 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195327 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195327 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106867 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106867 Views
  • 70 replies
  • 11 likes

Issues with Subscription

Hello, I am getting quite frustrated because I went for the free trial, then noticed that I could not listen to music on my devices, so then decided to get the subscription, Both receipts are in the account but I am still classed as a free user when ...

  • Newbie
  • Hello,   I am getting quite frustrated because I went for the free trial, then noticed that I could not listen to music on my devices, so then decided to get the subscription, Both receipts ...
  • Adam
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Free Trial cancellation before charge help.

I've been reading the forum and a lot of people complain about canceling the Free Trial before the 30 days ended and still get charged. My main concern is if the same will happen to me. Has the problem been corrected? I just started this account a co...

  • Visitor
  • I've been reading the forum and a lot of people complain about canceling the Free Trial  before the 30 days ended and still get charged. My main concern is if the same will happen to me. Has the...
  • Adam
  • Roadie
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Solved!! Playlist was deleted by spotify

My wife spent hours creating a playlist "surf" and then sent the playlist to a friend. Awoke this morning to continue working on the playlist and it is gone. Any help is appreciated... Below is a link to the surf playlist but only plays a song at a t...

  • Newbie
  • My wife spent hours creating a playlist "surf" and then sent the playlist to a friend. Awoke this morning to continue working on the playlist and it is gone. Any help is appreciated... Below is a lin...
  • MichaelJerzak
  • Composer
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Spotify Gift Cards are not available in your country ?

Hello I am trying to buy gift cards and I was able to do so. But right now it says it is not available even though I live in US. I will be glad if you can help me with it.

  • Casual Listener
  • Hello I am trying to buy gift cards and I was able to do so. But right now it says it is not available even though I live in US.  I will be glad if you can help me with it.
  • Sam
  • Spotify
  • 4056 Views
  • 25 replies
  • 0 likes
  • 4056 Views
  • 25 replies
  • 0 likes

My Premium Account has been hacked

Two weeks ago I noticed I could no longer log in to my Spotify Premium account. The password I used was no longer being accepted and I was not receiving any reactivation emails. I thought this was because I no longer had access to the work email I or...

  • Visitor
  • Two weeks ago I noticed I could no longer log in to my Spotify Premium account. The password I used was no longer being accepted and I was not receiving any reactivation emails. I thought this was be...
  • Sam
  • Spotify
  • 1986 Views
  • 19 replies
  • 1 likes
  • 1986 Views
  • 19 replies
  • 1 likes

Solved!! Facebook block = Spotify Premium lost

Hello there, Facebook recently decided to block my Facebook account (for no reason in my opinion, they claim spam) and unfortunately my Spotify was linked to that account. It seems now that I have lost my Spotify Premium which is sad enough, everythi...

  • Casual Listener
  • Hello there,   Facebook recently decided to block my Facebook account (for no reason in my opinion, they claim spam) and unfortunately my Spotify  was linked to that account. It seems n...
  • Sam
  • Spotify
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Spotify Problem

I have premium and now it won't let me listen to anything. It says only premium users can stream music. I've had spotify for over a year. Please help

  • Newbie
  • I have premium and now it won't let me listen to anything. It says only premium users can stream music. I've had spotify for over a year. Please help
  • Sam
  • Spotify
  • 266 Views
  • 4 replies
  • 0 likes
  • 266 Views
  • 4 replies
  • 0 likes

Solved!! Password incorrect-message on mobile phone but can log in on pc

So, this girl is paying for premium. And I have tried several times during the last months to log on with my phone, but every time I try i get the message about Incorrect password or user account. I have an Nokia N8. Anyone know what to do? And by th...

  • Casual Listener
  • So, this girl is paying for premium. And I have tried several times during the last months to log on with my phone, but every time I try i get the message about Incorrect password or user account. ...
  • Sam
  • Spotify
  • 1776 Views
  • 5 replies
  • 0 likes
  • 1776 Views
  • 5 replies
  • 0 likes

Premium activated but not visible on my devices

Hi. I have activated premium , but i am still running on free mode on my devices. This pisses me off , i am paying for nothing. How do i fix this????

  • Newbie
  • Hi. I have activated premium , but i am still running on free mode on my devices. This pisses me off , i am paying for nothing. How do i fix this????
  • Sam
  • Spotify
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Solved!! My Spotify Account - No longer premium

I have tried to login this morning and I've got the message that current country does not match the one from Profile, so I went to Spotify and logged to my account. I've noticed that Spotify Subscription is no longer there.As far as I know it's suppo...

  • Casual Listener
  • I have tried to login this morning and I've got the message that current country does not match the one from Profile, so I went to Spotify and logged to my account. I've noticed that Spotify Subscrip...
  • Sam
  • Spotify
  • 900 Views
  • 5 replies
  • 0 likes
  • 900 Views
  • 5 replies
  • 0 likes

Remove Spotify from Windows Starup

Spotify is slowing down my Windows startup. How do I remove from Startup? Thanks a bunch

  • Newbie
  • Spotify is slowing down my Windows startup. How do I remove from Startup? Thanks a bunch
  • Sam
  • Spotify
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Please log out all devices

My ex boyfriend thinks its okay to ignore me but still use my spotify that I'm paying for, can you please force log out all of the devices? Or are you not able to do that anymore? Thank you so much.

  • Regular
  • My ex boyfriend thinks its okay to ignore me but still use my spotify that I'm paying for, can you please force log out all of the devices? Or are you not able to do that anymore? Thank you so much.
  • Taylor
  • Community Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Offline mode on mobile

I can no longer seem to be able to listen to my playlist offline when I'm at work I used to listen to my account a lot on my wifi connection at home then switch to offline at work. I've tried various things, deleting spotify, logging into my account ...

  • Casual Listener
  • I can no longer seem to be able to listen to my playlist offline when I'm at work   I used to listen to my account a lot on my wifi connection at home then switch to offline at work.  I...
  • Taylor
  • Community Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Billing Premium to Sprint via boku there is not agree to terms for sprint.

I am trying to bill Spotify Premium to my sprint account by using boku. The problem I am running into is that I choose Sprint from the drop down menu, put in my phone number, and then check the agree to terms box and click next. But then it shows and...

  • Casual Listener
  • I am trying to bill Spotify Premium to my sprint account by using boku. The problem I am running into is that I choose Sprint from the drop down menu, put in my phone number, and then check the agree...
  • royalbasedking
  • Casual Listener
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

"New Album Releases on Spotify"

One of my favorite features of Spotify is the "New Album Releases on Spotify" playlist that is maintained by spotiy. The playlist touts that it is updated weekly, but over the past several months, the updates have become more and more infrequent. Thi...

  • Newbie
  • One of my favorite features of Spotify is the "New Album Releases on Spotify" playlist that is maintained by spotiy. The playlist touts that it is updated weekly, but over the past several months, th...
  • tagg
  • Music Fan
  • 1378 Views
  • 8 replies
  • 1 likes
  • 1378 Views
  • 8 replies
  • 1 likes

a song dissapered

a song was deleted from my stared playlist today and now i cant find it.. and i dont remember the name of the song... that suks.. any way to fint out wat the name of the song was?

  • Newbie
  • a song was deleted from my stared playlist today and now i cant find it.. and i dont remember the name of the song... that suks.. any way to fint out wat the name of the song was?
  • Peter__
  • Community Legend
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Unlink Facebook account

What i have to do? I've tried using a few links here and couldnt... I want to delete my facebook account

  • Newbie
  • What i have to do? I've tried using a few links here and couldnt... I want to delete my facebook account
  • Peter__
  • Community Legend
  • 2595 Views
  • 1 replies
  • 0 likes
  • 2595 Views
  • 1 replies
  • 0 likes

Email fail! please herlp mee!

Hello I have entered the wrong email address when I made my spotify user, and I've obviously paid premium for it .. and I can not even log in as this user, because I do not know which email I used .. it's a bit annoying when I pay premium when I can ...

  • Newbie
  • Hello 🙂 I have entered the wrong email address when I made my spotify user, and I've obviously paid premium for it .. and I can not even log in as this user, because I do not know which email I used...
  • Robbie
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

can't log in through facebook!

Can't log into my Spotify account on my phone. Gives me a connection error. I got the account number for my account but I havent recieved a password email yet. It's been days!

  • Visitor
  • Can't log into my Spotify account on my phone. Gives me a connection error. I got the account number for my account but I havent recieved a password email yet. It's been days!
  • Robbie
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

:)

I need this done too! Already changed my password, thanks!

  • Newbie
  • I need this done too! Already changed my password, thanks! 🙂
  • Joe
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes