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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166628 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166628 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11211 Views
  • 6 replies
  • 11 likes
  • Security
  • 11211 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514279 Views
  • 986 replies
  • 112 likes
  • Account
  • 514279 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125634 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125634 Views
  • 74 replies
  • 12 likes

Playlist Disappeared

I only have 1 account, and yesterday one of my lists completely disappeared. I have unistalled and reinstalled the app from my PC and iPhone 5, and still nothing. Any ideas to get it would be much appreciated. Thanks!

  • Newbie
  • I only have 1 account, and yesterday one of my lists completely disappeared.  I have unistalled and reinstalled the app from my PC and iPhone 5, and still nothing.  Any ideas to get it woul...
  • Peter__
  • Community Legend
  • 1037 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1037 Views
  • 1 replies
  • 0 likes

Solved!! Deleted all songs on playlist

A friend of mine deleted many songs on my playlist "hi friends" Could anything be done about this?

  • Casual Listener
  • A friend of mine deleted many songs on my playlist "hi friends"  Could anything be done about this?  
  • Peter__
  • Community Legend
  • 649 Views
  • 4 replies
  • 0 likes
  • 649 Views
  • 4 replies
  • 0 likes

Solved!! "Free Version"

Hey, first of all, I like Spotify, the way it works, the way it is handled by the support (quick and without any troubles). I tried Premium, like and use the Spotify App. A few days back I returned to free, but 10€ are ready on PayPal to be thrown in...

  • Casual Listener
  • Hey,   first of all, I like Spotify, the way it works, the way it is handled by the support (quick and without any troubles). I tried Premium, like and use the Spotify App. A few days back I r...
  • Peter__
  • Community Legend
  • 6361 Views
  • 7 replies
  • 1 likes
  • 6361 Views
  • 7 replies
  • 1 likes

Problems with password reset

Hi, I've been having trouble with password reset for a while now. I've tried resetting my password a number of times over the past month, but I never receive the password reset email. I know I'm using the correct email, as I can still get to my accou...

  • Casual Listener
  • Hi,   I've been having trouble with password reset for a while now.  I've tried resetting my password a number of times over the past month, but I never receive the password reset email...
  • salbison
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

I was charged incorrectly for my services.

I have the Premium Spotify service for $9.99 and I was charged $10.97 on 8/9/2013 on my credit card. And I need to know why?? I never changed my services. On my Spotify account it says that I will be charged on 8/24/13 for $9.99.

  • Newbie
  • I have the Premium Spotify service for $9.99 and I was charged $10.97 on 8/9/2013 on my credit card. And I need to know why?? I never changed my services. On my Spotify account it says that I will be...
  • Peter__
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Just upgraded premium, but not getting email with mobile password?

Have checked spam folder, email address (ensured it was correct acct), and hit "get password" for mobile device multiple times... But my password hasn't come and I can't log on via my iPhone!

Please help... Order ID 237983793017

Thanks,

Nicole

  • Newbie
  • Have checked spam folder, email address (ensured it was correct acct), and hit "get password" for mobile device multiple times... But my password hasn't come and I can't log on via my iPhone! <br&...
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

Following people bug

In my profile there is written that I follow something like 100 people, instead they are around 40.. I tried to unfollow everybody and there was written Following 50, but after click on it there was written I did not follow anybody, even if upstairs ...

  • Music Fan
  • In my profile there is written that I follow something like 100 people, instead they are around 40.. I tried to unfollow everybody and there was written Following 50, but after click on it there was ...
  • Fede17
  • Music Fan
  • 828 Views
  • 13 replies
  • 0 likes
  • Subscription
  • 828 Views
  • 13 replies
  • 0 likes

Facebook connection problem- desktop program

The desktop login for Spotify won't take my facebook login. I am able to login to both facebook and spotify using facebook on the internet using MSIE.

  • Newbie
  • The desktop login for Spotify won't take my facebook login.  I am able to login  to both facebook and spotify using facebook on the internet using MSIE.
  • Peter__
  • Community Legend
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

I'd like to log without facebook

Hello, I would like to use spotify without facebook. But since I created my account with facebook, it seems impossible to do the other way. Do you have any solutions ? Thank

  • Newbie
  • Hello, I would like to use spotify without facebook. But since I created my account with facebook, it seems impossible to do the other way. Do you have any solutions ?   Thank
  • Taylor
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

My 'top playlists' are incorrect.

Hi, I have published playlists on my account that has 4, 5, 7 and 15 followers but my 'top playlists' on my spotify profile only shows some of these. One of my playlists with 4 followers isn't showing and the one with 15 isn't either. Instead two pla...

  • Regular
  • Hi,   I have published playlists on my account that has 4, 5, 7 and 15 followers but my 'top playlists' on my spotify profile only shows some of these. One of my playlists with 4 followers i...
  • sanderbrostrom
  • Regular
  • 585 Views
  • 7 replies
  • 0 likes
  • Unlimited
  • 585 Views
  • 7 replies
  • 0 likes

NUS Discount

I have been a member for a couple of months now. I now want to add my NUS card onto my account so I can recieve the £5 a month deal, how do I do it. Any help will be appreciated.

  • Newbie
  • I have been a member for a couple of months now. I now want to add my NUS card onto my account so I can recieve the £5 a month deal, how do I do it. Any help will be appreciated.
  • Joe
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Phone

I am signed up for the Premium package, I can access it on my desk top but not from my iphone. It worked during the trial period but now I can't play anything offline on my iphone like before.

  • Casual Listener
  • I am signed up for the Premium package, I can access it on my desk top but not from my iphone. It worked during the trial period but now    I can't play anything offline on my&nbsp...
  • Peter__
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Upgraded Issue

I had to upgrade my subscription again b/c something happened with my credit card. I have restarted my computer and re downloaded spotify and it still says I have a free account. Please help!

  • Regular
  • I had to upgrade my subscription again b/c something happened with my credit card. I have restarted my computer and re downloaded spotify and it still says I have a free account. Please help! 
  • Peter__
  • Community Legend
  • 424 Views
  • 5 replies
  • 0 likes
  • Premium
  • 424 Views
  • 5 replies
  • 0 likes

Not letting me log in through any of the browsers (mobile, browser, or desktop)

Hey everyone. I tried logging into spotify earlier today to listen to music whilst doing some very boring work. I tried logging in to my normal account through facebook on the desktop version and it let me in, but I encountered a situation very simil...

  • Casual Listener
  • Hey everyone.    I tried logging into spotify earlier today to listen to music whilst  doing some very boring work. I tried logging in to my normal account through facebook on the ...
  • jimiman67
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • Account
  • 432 Views
  • 2 replies
  • 0 likes

PayPal direct debit issue

HelloI have contacted somone from spotify support staff through email and it was not that helpful.Here is my case:Since I ever started using spotify, I have payed with the direct debit option bank account, which means that PayPal automatically pulls ...

  • Casual Listener
  • Hello I have contacted somone from spotify support staff through email and it was not that helpful. Here is my case: Since I ever started using spotify, I have payed with the direct debit op...
  • Ammar
  • Casual Listener
  • 2572 Views
  • 6 replies
  • 0 likes
  • 2572 Views
  • 6 replies
  • 0 likes

Can't activate spotify on sonos anymore

Hi there, I used to have spotify active on my sonos, we changed our Internet provider from DSL to Comcast Cable & The spotify app wouldn't work. I removed the spotify app, now when I try to add the spotify app back on to sonos, I get a error message ...

  • Casual Listener
  • Hi there, I used to have spotify active on my sonos, we changed our Internet provider from DSL to Comcast Cable & The spotify app wouldn't work. I removed the spotify app, now when I try to add ...
  • Peter__
  • Community Legend
  • 2257 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2257 Views
  • 3 replies
  • 0 likes

Solved!! Facebook-connection

My daughter has connected her Facebook with my Spotify. How can I disconnect?

  • Casual Listener
  • My daughter has connected her Facebook with my Spotify. How can I disconnect?
  • Marthenn
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • Account
  • 440 Views
  • 2 replies
  • 0 likes

NUS discount outside UK

Hi peeps, I got my NUS student card today and got it delivered to Ireland as an Open University student. Im just wondering now if I can still get the discount having an Irish spotify account or is this limited only to UK accounts? Would appreciate an...

  • Visitor
  • Hi peeps, I got my NUS student card today and got it delivered to Ireland as an Open University student. Im just wondering now if I can still get the discount having an Irish spotify account or is th...
  • Peter__
  • Community Legend
  • 848 Views
  • 5 replies
  • 1 likes
  • 848 Views
  • 5 replies
  • 1 likes

Spotify suddenly not letting me to go online

Hi, I have a paid spotify account that I use with desktop and android. Today the android app logged me out and is not letting me to login anymore. Actually it lets me to login but instantly goes offline and then logs me out. I tried to use the deskto...

  • Newbie
  • Hi,   I have a paid spotify account that I use with desktop and android. Today the android app logged me out and is not letting me to login anymore. Actually it lets me to login but instantl...
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 276 Views
  • 1 replies
  • 0 likes

Profile not loading

I am having issues with seeing playlists on a profile I follow. It spins and never loads the playlists. This is the only profile I'm having issues with, and friends of mine are experiencing the same issue. I've checked if it is a setting on my end bu...

  • Newbie
  • I am having issues with seeing playlists on a profile I follow.  It spins and never loads the playlists.  This is the only profile I'm having issues with, and friends of mine are experienci...
  • Peter__
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Free
    Other
    Premium
    Subscription
  • 353 Views
  • 1 replies
  • 0 likes