Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I unsubscribe to March 2013, but since paypal continues to charge me € 9.99 per month.Is it possible to do something, knowing that I have not used my account since.In my setting the subscription was free.Thank you to find a solution.
Hi! I get e-mails with notifications from Spotify starting with "Hey Niklas". But this is not my name.
Hi there, I have had an issue with my billing & subscription. I contacted Spotify three days ago via the contact form, however three days later it has not been resolved. Would it be best to raise a dispute with paypal instead?
Sorry for the same question, but I've moved from the UK, over to the US and the error 408 comes up which doesn't let me sign in to change my bank details etc to switch over to the US version. What do I do now? Thanks.
I wanna burn one of the songs i have on my list to a cd. I have premium so there shouldnt be a problem. When i select get track i get the notification that i need to get points. I select paypal since i have no creditcard. It gives me the notification...
Hello Community! I want to send a gift e-card to a friend of mine but as I understand I can only gift Spotify Premium? The thing is, I'm fairly sure my friend only needs Spotify Unlimited apart from being a hefty price difference gifting Spotify Unli...
Purchased card at Walmart. Doesn't work. Says Invalid code. Walmart says Spotify needs to refund. This is really bad business. Someone needs to be responsible.
So i stopped using my old facebook because it had too much garbage on it, but i have a lot of music saved on it. I got a spotify account for my new facebook but now i don't have any of that music i starred.. Can I merge them? Or can I change the face...
Hi there, I just purchased a sportify card with 300DKK on it. I then went to redeem it, and it told me that the code was invalid. I will take a picture of my card and send it to a customer service representant if that is requested. This bugs me alot,...
My creditcard is block is there a order way to pay my spotify?
Hi spotify Im having a whole lot of problems with spotify premium... My facebook profile got locked and now im unable to login to spotify.. I know my username is 113875721 and it belongs to the email: [Snip-Email(Privacy)-Peter] Then I tried to login...
Hey everyone! My gecko's jumping around has resulted in my "Industrial/Darwave/EBM/Rock/Metal Awesomeness" being accidentally deleted. The playlist had hundreds of songs on it, and there's no way I can remember them all off my heart. Please help me r...
Hello! A while ago my friend logged into spotify on my iPhone to play some music, his username is "beherenow" (his name is Tim Gisslen, he's on facebook). When I recently installed spotify on my laptop and tried to log in using my OWN facebook creden...
I bought two Spotify gift cards today, with the intent of upgrading to premium for the next two months. However, upon entering their codes on www.spotify.com/redeem I received the message, “The Premium code you entered is invalid. Please check that y...
I see there's already a solution and I'm wondering if it's possible to get the same solution for the "music for robot ears only" playlist I just accidentally deleted. It showed the name of a previously deleted playlist and when I deleted it again it ...
Hi. I really want to cancel my Spotify account. Do not know why I can´t do it by my self ore why it takes sutch a long time fore you to answer me on my hotmail request. Please help me as soon as possible.
Hi, first thanks, love Spotify. Second: I bought 2 x 10 Eu prepaid card and used this for 30 days premium use starting on 28th december. Gave my dad one for his birthday and activated mine several hours later when arriving home. Date: 2012-12-28 22:4...
Hi, I recently set up three devices on my Premium Account. I added my ipad but have found there is a conflict with my iphone bluetooth connection in the car. I would like to reset the account so that I can add my phone instead of my ipad. Thanks! Dav...
I can log in here but if I try to use the web player or the downloaded version it rejects my password. I have tried changing my password many times and it also knows my email. Anyone have ideas?