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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654674 Views

13 replies

4 likes

Account
  • 654674 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735308 Views

18 replies

29 likes

  • 735308 Views
  • 18 replies
  • 29 likes

My premium account has been hacked

Someone has hacked my account and I am sure it has been going on for a while. I have just not paied atention to it. Now its gotten to that I cant enter my own account and install it on my new computer. my user name was [Mod edit-username] and it was ...

Visitor

Someone has hacked my account and I am sure it has been going on for a while. I have just not paied atention to it. Now its gotten to that I cant enter my own account and install it on my new compute...

user-removed

Not applicable

347 Views

4 replies

0 likes

  • 347 Views
  • 4 replies
  • 0 likes

Troubles with loging into spotify on android.

Hi, I have troubles with spotify on android. I'm using spotify on my PC via Facebook account. Now, when i have free 30 days trial I downloaded spotify on my phone. When I'm trying to log in with button 'Connect via Facebook' (or something like that, ...

Casual Listener

Hi, I have troubles with spotify on android. I'm using spotify on my PC via Facebook account. Now, when i have free 30 days trial I downloaded  spotify on my phone. When I'm trying to log in w...

Peter__

Community Legend

357 Views

1 replies

1 likes

  • 357 Views
  • 1 replies
  • 1 likes

not upgrading

My account wont upgrade despiste having paid over 5 days ago ( and money left account) - its still on spotify free. Ive resinstalled, restarted, loged in and out multiple times and cant work out why not and cant speak to anyone about it! Any ideas wh...

Newbie

My account wont upgrade despiste having paid over 5 days ago ( and money left account) - its still on spotify free. Ive resinstalled, restarted, loged in and out multiple times and cant work out wh...

Taylor

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Spotify Malaysia

Hye, I am spotify user from Malaysia. As u know spotify has launched in Malaysia, I just wanted to know if there any shop that i can buy the e-card in Malaysia?

Newbie

Hye,  I am spotify user from Malaysia. As u know spotify has launched in Malaysia, I just wanted to know if there any shop that i can buy the e-card  in Malaysia?

Peter__

Community Legend

1765 Views

1 replies

0 likes

  • 1765 Views
  • 1 replies
  • 0 likes

Can't add payment method

When I go to the "add a payment method" page and choose American Express, the next page just says "Payment failed" and "oops, somehting went wrong". I didn't even enter in a card number yet. Also, when I enter in my card to buy a free trial premium, ...

Newbie

When I go to the "add a payment method" page and choose American Express, the next page just says "Payment failed" and "oops, somehting went wrong". I didn't even enter in a card number yet. Also, wh...

Peter__

Community Legend

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

Premium subscription does not work

Hello, I always get the message "product not available" when i choose a payment method for spotify premium. Some month ago I had a spotify premium membership which I cancelled. But somehow I can't subscribe again? Do you guys know that problem and a ...

Newbie

Hello,   I always get the message "product not available" when i choose a payment method for spotify premium. Some month ago I  had a spotify premium membership which I cancelled. But s...

Peter__

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Can't change to premium, and a 2nd spotify debt card gone for nothing!

Hi! I bought a spotify card for 10 euro's, which i wanted to use to get premium. I accidentally clicked on unlimited (i was on my phone) which meant i didnt have spotify for on my phone. I bought a 2nd card, cause i couldn't change to premium without...

Newbie

Hi!   I bought a spotify card for 10 euro's, which i wanted to use to get premium. I accidentally clicked on unlimited (i was on my phone) which meant i didnt have spotify for on my phone. I...

Taylor

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Need Help ...(Urgent)

Hey guys i am new to spotify i really love it.But today my account got disabled so please remove my account i want to create a new one again.. My email address - [Mod edit-email] Username : [Mod edit-username] Please Help Me..This is my brothers spot...

Visitor

Hey guys i am new to spotify i really love it.But today my account got disabled so please remove my account i want to create a new one again..   My email address -  [Mod edit-email] U...

Robbie

Spotify Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

My premium account has been hacked

My account has been hacked. The username is zgalicki. The email that is there is wrong and the password has been changed. How can I contact you without the user being put in the loop? I am annoyed at how hard this is to fix. Please help me this is an...

Casual Listener

My account has been hacked. The username is zgalicki. The email that is there is wrong and the password has been changed. How can I contact you without the user being put in the loop? I am annoyed ...

Taylor

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but still got charged.

so I canceled two weeks ago, look yesterday, still got charged...... whats up with that? I'm at court.matzkanin@gmail.com

Newbie

so I canceled two weeks ago, look yesterday, still got charged...... whats up with that? I'm at court.matzkanin@gmail.com

Joe

Community Legend

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

Spotify won't let me cancel my subscription?!

HELP URGENTLY. it wont send me a password reset email! 

Newbie

HELP URGENTLY. it wont send me a password reset email! 

wezzo

Newbie

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

Delete my playlist

Hi I recently deleted the iPhone app and this deleting my playlist when I redownloaded the app the playlist was call shared and another one called gym please help me get them back thanks!

Newbie

Hi I recently deleted the iPhone app and this deleting my playlist when I redownloaded the app the playlist was call shared and another one called gym please help me get them back thanks!

Peter__

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Spotify still taking money

It's 3 or 4 month that I disabled Spotify Premium and he's still taking money from my credit card and from another credit card correlated on paypal with the same name. How can I resolve? T

Newbie

It's 3 or 4 month that I disabled Spotify Premium and he's still taking money from my credit card and from another credit card correlated on paypal with the same name. How can I resolve? T

Peter__

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Unlimited Account Gone

My Unlimited Account and all of my fantastic playlists are gone Please HELP!!

Newbie

My Unlimited Account and all of my fantastic playlists are gone 😮 Please HELP!!

Peter__

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Cuenta premium

Hola...tengo una cuenta premium que pago mensualmente y cuando quiero acceder a spotify desde dispositivo móvil, me dice que necesito cuenta premium.

Newbie

Hola...tengo una cuenta premium que pago mensualmente y cuando quiero acceder a spotify desde dispositivo móvil, me dice que necesito cuenta premium.

Peter__

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Changed email

Hi, I have an account on spotify. Username is [Snip-Email(Privacy)-Peter]. Though I do not have that email anymore (since I have changed job) but have forgotten to change it at spotify. My new email is [Snip-Email(Privacy)-Peter]. Can you please chan...

Newbie

Hi, I have an account on spotify. Username is [Snip-Email(Privacy)-Peter]. Though I do not have that email anymore (since I have changed job) but have forgotten to change it at spotify.   My...

Peter__

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Upgrading my account with a foreign bank account

Hello Spotify community, Sorry if this has already been posted about and answered - I only did a quick search through the search bar and found no helpful results. I'm originally from the United States and am currently studying in Germany (and will be...

Newbie

Hello Spotify community, Sorry if this has already been posted about  and answered - I only did a quick search through the search bar and found no helpful results.   I'm originally ...

SimonDeHartog

Newbie

511 Views

5 replies

0 likes

  • 511 Views
  • 5 replies
  • 0 likes

PROBLEMS

I got premium Spotify this past week and it should be able to play offline but won't! It says Available offline but I think I messed up because I went for whole albums.. do I need to sync track by track?

Newbie

I got premium Spotify this past week and it should be able to play offline but won't! It says Available offline but I think I messed up because I went for whole albums.. do I need to sync track by tr...

Taylor

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

CDs of two bands in one Artist-Account

I can't find a tool for my problem / information, so I hope somebody will see it here. Today I saw, the Artist COCHISE contains CDs of two Bands with this Band Name. The first two CD's you see are from the Polish Group Cochise from Białystok, the oth...

Visitor

I can't find a tool for my problem / information, so I hope somebody will see it here.   Today I saw, the Artist COCHISE contains CDs of two Bands with this Band Name. The first two CD's y...

Peter__

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

UNAUTHORIZED CHARGED TO MY CREDIT CARD!

I checked my checkbook this morning and noticed charges from Spotify. I have never heard of them before this and have no desire to use their services. My bank has instructed me to complete a fraudulant charge affidavit which I will on Monday. In the ...

Casual Listener

I checked my checkbook this morning and noticed charges from Spotify. I have never heard of them before this and have no desire to use their services. My bank has instructed me to complete a fraudula...

Rodeomom

Newbie

2525 Views

5 replies

0 likes

  • 2525 Views
  • 5 replies
  • 0 likes