Help Wizard

Step 1


Purchased Premium but does not work

Purchased Premium but does not work

I have purchased premium and I have been paying for a long time. It is authomaticly paid by my credit card but I can not use my premium account. I tried everything but it is still not working. My e-mail account is *snip*

1 Reply

Hey! Thanks for coming to the community for help 🙂

First, check your account page to make sure it says Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipts tab of your account page. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you're still having issues, give this page a read and see if it has the solution.


Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)

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