Redeem Code Hasn't Worked.

[hidrice3]

Hello, I have just entered a redeem code I have purchased via a physical gift card. I entered the code and chose 1 month Premium. It sent me to a page and said I had upgraded and had Premium for 1 month. However, I went to my Spotify libray and it appears as though I'm still on the free version. (It still shows the banner saying I've used up my 10 hours of free music.) I went to my account details and it now says I'm still using the free version.

Help would be very much appreciated. 

[Richard]

Have you logged in and out since upgrading your account? You'll need to do so for the changes to take effect.

[hidrice3]

Yes I logged in and out a few times, still says I'm using Spotify Free. 

[Richard]

It's strange, looks as if there was some problem accepting the code. If you try again does it let you re-enter the code, or does it tell you that it's already been used?

[hidrice3]

If I input the code again it comes up with "Oops! Something went wrong, please try again or check out our help area" which suggests to me it must have been accepted before because it's now an invalid code, right? 

[Richard]

Ok, I think we'll need to take a look at that code then.

Please fill in our contact form, which you can get to via About Us at the top of this page. Let me know your case reference number and I'll follow this up for you.

[hidrice3]

Ok, thanks I'll do that. 

[dawidowsky]

Hi Richard, I have a help with a gift, a week ago I purchased a gift in the Albert Heijn store in holland to expand membership  as premium user. I went to reedem the code, I typed in and press ok, then I got a massage: The Premium code you entered is invalid. Make sure you correctly typed. I checked the code for typos but every time I got a message that my code is invalid, I also have a receipt from the cashier that the card is activated, what do I do it is still 10 euros, a bit sad when it does not work with regards

[Richard]

Hey dawidowsky, I think we'll need to take a look at that Premium code.

So just drop us a line through our contact form - http://www.spotify.com/about-us/contact/contact-spotify-support/?contact - and our team will get on the case asap.

[MusiconMe]

I have the same problem in France just buy for 30€ Card. Good aspect, when i show up the pin code I enter It and it doesn t work at all just say : "Ce code Premium est invalide. Veuillez vérifier que vous l'avez saisi correctement." Just invalid Code ...

I really hope I just don't loose 30€ for anything ... (I tried many time the code it doesn't work at all).

I send a message http://www.spotify.com/about-us/contact/contact-spotify-support/?contact

I wait for an answer.

Will they give me another code ?

Thanks

[dawidowsky]

HI. they will give you a new code. I think you have to wait a few days, good luck, Dawid

[MusiconMe]

They gave you a new one after you tell them on the support service ?

Thanks for the answer 🙂

[lucasbb]

Hey! I have sent a message to the "contact spotify support" and really hope I will get some help.. I have the exact same problem where my code came as "Invalid" - I really love Spotify but hope the cost for my monthly premium ship wont go to waste..

Looking forward to feedback!

 - Lucas

[hauta]

I need some help too... Exactly the same happend to me as the others, I redeemed my code and I choosed 1 month Premium and then it was done... When I got back to spotify it still sad free acount and I had zero minutes left... I checked back at the website and now it sad I had a free acount again.

I figured it might have something to do with facebook, but when I try to connect my acount to my facebook spotify crashes every single time! I want my 1 month Premium back!

[Peter__ · Accepted solution]

---

@hauta wrote:

I need some help too... Exactly the same happend to me as the others, I redeemed my code and I choosed 1 month Premium and then it was done... When I got back to spotify it still sad free acount and I had zero minutes left... I checked back at the website and now it sad I had a free acount again.

I figured it might have something to do with facebook, but when I try to connect my acount to my facebook spotify crashes every single time! I want my 1 month Premium back!

---

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this, if you include the code if you still have it that will speed things up. Normally when this happens you have redeemed the code accidentally on a duplicate account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[hauta]

Okey, thanks alot! I've send them a message, hope they could fix it 🙂

[nettn61]

Vad är det för fel på er när det gäller spotify. Har fortfarande inte fått svar på varför mina 4 kort är invalid. Skicka ett vettigt melj HUR JAG SKA GÖRA. Ska jag skicka /skriva nummret på alla kort. Varför funkar det inte. Svara nu för f     n. Inboxen gratulerar mej till något inte, fan vet jag, från någon Per. Detta hjälper INTE.

[Peter__]

Hey @nettn61 🙂 

Sorry for the english reply, we dont have a lot of Swedish speakers here on the community! 

I can see @Adam left you a reply on your other post here yesterday, have you still not got an email from customer services? 

Peter

[user-removed]

Hello. I recently activated a redeem code (or at least tried to) and I got a message for crediting my account for 3 months of Spotify Premium. However, I keep getting ads on my player and my subscription status on the site keeps showing that I'm using Spotify Free. It seems the code didn't work although I got a success message. Thanks in advance.

[Peter__]

@user-removed - Normally when this happens you have redeemed the code accidentally on the wrong account. If you normally log in using a Spotify username and password, try logging in with your Facebook email address and password instead and see if you can find your premium that way. 

If not, or you have redeemed it on the wrong account and want it moved over, just drop customer services an email here and they can get it moved over for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter