Refund

[marvipaes]

Hi
Today I sign up for a Spotify family and my family members were not able to access my new plan so I cancelled my current plan and made the same plan on another account, the money had not been taken out of my account yet and I hope it won't be, I would like some information about how I can request the money to be refunded just in case Spotify thinks it's ok to take £14.99 from me, that will upset me a lot, I don't think this would be correct.

[MonicaM_Bogota]

Hi, @marvipaes!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.