Reset password email never arrived

[user-removed]

Hi,

I'm using the free Spotify and when I reinstalled the application on our Mac, I was then unable to log-in.  When I tried to reset the password, an email never arrived and was not in our spam or junk mailbox.  I emailed help and was assigned this case number and reference number 

Spotify Support Case # 13195274: Logging In - Resetting my password ref:_00DD0pxIW._500572172UW:ref

but they said to check out the community for an answer.    We created this log-in so we could access the community.  Our original email was an earthlink account.   Any help would be appreciated.  Thanks!

[ChillOneLove]

Click again on reset password. Maybe now the mail will come. 

[user-removed]

Thanks for your reply. When I try to reset the password it now gives me the following error: The username or email you provided is not associated with an active Spotify account.