SPOTIFY PREMIUM

[fweksiley]

In December I was on facebook promoting spotify 3 months for 1.99, I would like to understand why besides paying 16.90 my subscription still expired in a month.

Misleading advertising?

[Maxim]

Hey @fweksiley,

Have you had Premium before?

[fweksiley]

No!

[Maxim]

What payment method have you used?

[fweksiley]

I paid with bank slip.

[Maxim]

Unfortunately it's not possible at the moment to sign up to any of the deals using a bank slip as it's not a recurring payment method which means that you've missed out on the deal this time. Maybe they'll be some deals for existing Users in the future that you can claim (using a recurring payment method).

Hope this helps!

[fweksiley]

What? How is not a recurring payment method which? Here is the attached print with the spotify ticket, unfortunately I see several complaints regarding this type of spotify practice. I am a consumer and I have nothing to lose but you have.

[Jack]

Hey @fweksiley, we're sorry to hear your frustration. We'd recommend reaching out to Spotify here: https://support.spotify.com/contact-spotify-support/.

They should be able to take a look into this with you further. Thanks!

[fweksiley]

Well, I tried to contact some channels of spotify but without success, it is ridiculous you sign a service and have no return, even so, I will try again on the link sent.

PS: post will remain open because I have no solution of the case, Note 0 for troubleshooting.

Tks JackS. 

[Maxim]

Have you tried reaching out to them via Facebook or Twitter yet?

Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares