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Signed up for a free trial and got billed right away

Signed up for a free trial and got billed right away

I signed up for a free trial 8 days ago and got a charge on my card for 14.99 already.  I want to cancel and get a full refund. 

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1 Reply

Hey there @roguecomic, welcome to the community!

 

Let's try to figure this out 🙂 Did you subscribe via a third party service like iTunes? If not, were you trying to upgrade to Premium for Family or using a Student Discount? If so, it would explain the charge as you can't get any promotional offer using these. You can read more about it here.

 

Let me know if that helps!

K

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