Help Wizard

Step 1


Someone hacked my account and deleted all my playlists

Someone hacked my account and deleted all my playlists


Someone hacked in to my account a few days ago, and i already changed my password and pressed the 'log out on all accounts' buttom at the settings page. But unfortunately, this person is still using my account and deleted all my playlists. Can you please delete this person from my account and retrieve my playlists? I already emailed the costumer service but received no reply so far. Please help me, because this is really annoying. Thanks!

2 Replies

Hey @yara01,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts