Someone is using my spotify account and has changed my plan without consent.

[nayrey]

Hi, long time Spotify premium user and never had any issues like this before.

However, I have recently noticed that my Spotify account is being used via some undisclosed web player (chrome) and I find myself regularly wrestling for control of my account when listening to music. 

Today, to my surprise, this has taken a turn for the worst where the 'user' has now changed my plan from a premium account to a family premium account and has proceeded to add another 6 users to the family plan as well as adding a home address which is most certainly not my address.

I have changed my password multiple times as well as remotely signing all the accounts out (sign out everywhere) which has not worked in denying access to this other user. 

This should not be able to happen.

Any help or suggestions would be greatly appreciated.

Many Thanks

[Billy-J]

Hey @nayrey, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.