Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Someone used my email?

Someone used my email?

Okay I am hoping someone can help me out here. A week or so ago I signed up for student Spotify premium. I signed up through my main email because I thought that was the email I signed up with. After the ads continued playing and some general frustratingly stupid back and forth investigating, I came to realize someone had created a Spotify account with my main email account and I had created mine under a side one. I unfortunately had paid for premium on the stranger's account. So I cancelled premium on theirs and went to apply it on mine, but now it's throwing a fit that my student information was used on theirs. I just want to update to student premium on MY actual account, not the stranger who stole my email. (Which PS, how does that even happen?!) I don't even care about a refund at this point, I just want to be able to sign up for student premium on MY account. I can't figure out where I can directly contact help through my app or tablet, it just brought me here. Any suggestions? 

Reply
1 Reply

Somebody in Thailand set up a Spotify account using my e-mail.

There is no way to contact Spotify unless you have a Spotify account: BAD!

I initiated a password reset, changed password on the account I did not create, and did a "Log Out Everywhere" to kick anyone else using this account off.

Their old password will no longer work, and nobody else will be able to use this e-mail to create another Spotify account, I hope.

What a pain!

 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random