Sorry, but we couldn't connect your Spotify account with Facebook...

[chriswoodward]

Not having any luck logging into Spotify on my Ipad, Sonos can connect to it but the Spotify app keeps popping up with the message: "Sorry, but we couldn't connect your Spotify account with Facebook. Please try again."

Tried many times, tried resetting password etc. no luck.

Any help would be appreciated.

[Peter__]

Hey!

Welcome to the community 🙂 

Just to clarify, are you signing into Spotify on your iPad using your Spotify/Facebook account or using the username and device password for your Sonos?

Peter

[chriswoodward]

Hi there,

I have put the Spotify account details into the Sonos app, this runs perfectly fine with Spotify.

When I try to put in my Sportify details into the Spotify App, it pops up with the message.

Many thanks,

[Peter__]

Have you tried signing in using the desktop client lately? 

You might need to reconnect to Facebook inside the desktop application to remove this error. Should be under edit > preferences if it doesn't prompt you automatically.

Peter

[chriswoodward]

I downloaded the desktop client, only way to get on was to press new to Spotify despite registering online?

I then pressed new to spotify on my ipad and its logged on.

Surely if you've registered and paid on the website then you are not new to spotify as you already have an account? 😛

[Peter__]

That sounds stange, you can download the Spotify client without logging in online here.

If you log out, and sign in with your premium account on the desktop, you should be able to reconnect with facebook in the edit > preferences menu 😉 Your main account should then be able to log in on your iPad without the Facebook error.

Peter