Spam in the Community

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28 people liked this

Spam in the Community

Community Manager
Community Manager

Hi folks, we want to let everyone know we're aware of the recent spam attacks hitting the Spotify Community. 

 

We're working with Lithium on getting this issue under control as quickly as we can. 

 

Thank you for your patience while we work on stopping these instances. Soon we'll have the boards cleaned up and easy to search for your Spotify questions. 

 

 

20 Replies
8 people liked this

Re: Spam in the Community

Nightslash360
Roadie

Yay! I hate when I go to the unsolved help posts and it's all gunked up with spam. Let's hope this can be resolved quickly!

4 people liked this

Re: Spam in the Community

Rock Star 1
Rock Star 1

Hope they are working on a new, 'proper' spam filter systems. My posts are keep getting rejected(marked as spam) for no reason.

 

Keep up the good work :)

IguanaSetupRock Star 1
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2 people liked this

Re: Spam in the Community

Nickolay
Roadie

Lovely to hear!

 

It's been quite annoying lately with all the spam, makes it hard to find people who actually need help instead of spam.

 

It's great you guys have started working on it and making Spotify Community a cleaner place =)

3 people liked this

Re: Spam in the Community

InfusionGB
Roadie

EA Gaming forums run on lithium as well, as far as I know they have had similar issues after talking with one of their staff. Might be worth a look.

- Chris

3 people liked this

Re: Spam in the Community

Joe
Community Legend

Thanks @Meredith. It is disruptive. I know that filtering subject lines would only offer temporary relief but I had an idea for a possible robust solution.

 

Lithium software already identifies post totals (for the badges) so wouldn't it be possible to suspend accounts of new members who make 5 or more posts in a day or something along those lines? This is unlikely to affect genuine members but, in case it does, autogenerate a message asking them to contact staff instead of the badge notification?

4 people liked this

Re: Spam in the Community

Rmotive
Casual Listener

@meredith We have seen this kind of spam in recent past in so many other forum and community also. The main motive of spammer not to spam the spotify community but the main motive is to spam the google search result.

 

Spotify community has high ranking value in search results and to spam search results, they are targeting the community. In order to stop spam, the titles and subject filtering actually not work. Whenever you put some filtering, they bypass it by using some special symbols for example O instead of 0, which exactly look like zero, some seperators at random place - or _ .

 

We also seen that when community owners and moderators start deleting post immediatly, these spammer belive that now the more strict filter are in place and they move to another community. So to stop this spamming, you need to delete the post immediatly with maunal checking and verification also. When these spammers see that spotify making is more diffcult to post a message, they automatically leave to another community.

 

Lets us know if we can help in any way to make the community better.

1 person liked this

Re: Spam in the Community

Rmotive
Casual Listener

Hello joe,

 

Much appreciated solution but they are data cheap sourced data entry operator and they wont mind creating the account after very 5 posts.. Deleting their account which is making more than 5 posts in a day or putting a limit to start he tread is also again a temporarily solution. They are a team for 30-40 people and blindly doing this to spam the community and more over the search engine.

 

Thanks for solution, but yes it will reduce the spam duration and number but it will not solve it completely. 

2 people liked this

Re: Spam in the Community

expertY
Music Fan

Spam should be prohibited, stay calm and work wisely

2 people liked this

Re: Spam in the Community

Joe
Community Legend

Well, I see the forum staff and Stars have taken the advice to delete the spam as soon as it appears seriously. At this rate, this will soon be the community graveyard.

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