Spotify Accounts are Confused

[rlstevens1993]

I had installed Spotify two years ago on both my computer and my iphone and all was well. My Facebook page was connected with no problems. 

Then today I decided to make my mom a Spotify account but accidentally used my computer instead of hers to make the account. I was logged out of my account on my desktop. I entered in her information, including her Facebook page, information, ect. 

Now whenever I try to log into my account, I am redirected to hers. And her account has my Facebook profile picture as the photo. Even though I used her Facebook to create the page, I tried disconnecting the Facebook from both of our accounts and then re-connecting with each respecitvely. Now my page is black, no playlists or contacts. When I try to log into my (cmstevens1894) account, I can't use the Facebook login because it redirects to my mom's (rlstevens1993). And i can't do the "Forgot Password" option because the e-mail I orignially signed up with was closed down. 

Please help!!! I haven't waited 24 hours yet for the Facebook situation to possibly resolve, but I still don't know my login for cmstevens 1894 and am not sure my music will re-appear!!

[Peter__]

Does logging in with your Spotify username (not your email address) not work?

[rlstevens1993]

It doesn't work. I wondered if maybe I had just forgotten my password, so I tried to have the password e-mailed to me, but I haven't recieved anything. 

[Peter__]

If you are still having issues, get in touch with the accounts team here:

https://www.spotify.com/about-us/contact/contact-spotify-account/

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.