Spotify Family Premium

[tugceyurtsever]

Hi,

My sister had our family plan which I am the administor, but now she cannot use it because it says that she doesn't live in the same place where I live. How come spotify can claim that she does ot live with me? She cannot be the part of the family plan again. How are we gonna solve the problem? 

thanks,

Tuğçe

[Maria_B]

Hey @tugceyurtsever!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Remember that all the members of the plan, must reside at the same physical address as you.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.