Spotify account page not opening?

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Spotify account page not opening?

Casual Listener

When I go to open my account on Spotify, I get a message saying: www.spotify.com is currently unable to handle this request. Anybody else with this problem? It happens on mobile and desktop. 

9 Replies
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Re: Spotify account page not opening?

Rock Star 7
Rock Star 7

Hey @Atlis2025,

 

Welcome to the community!

 

The account page seems to be working fine for me, and there are currently no reported issues on the Spotify Status twitter account. Are you still experiencing this issue?

NoahRock Star 7
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Re: Spotify account page not opening?

Casual Listener
Yes. The attached image is what I continue to get.

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Re: Spotify account page not opening?

Rock Star 7
Rock Star 7

Do you experience the error when visiting Spotify.com or is the issue only on the account page?

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify account page not opening?

Newbie

I'm experiencing the same difficulties. I can log on to the website or the app, but as soon as I go to my account page it either shows a blank page or an error. Happens to me on my mobile phone, Firefox, Chrome and Explorer. I want to cancel my premium account, but this way it is impossible.

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Re: Spotify account page not opening?

Casual Listener

Same here. The account page refused loading when I tried joining a family group from a Premium trial account. Since then (it was yesterday), I cannot go to the account page. I tried on Chrome, Firefox and from the Desktop app.

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Re: Spotify account page not opening?

Casual Listener
Just the account page.
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Re: Spotify account page not opening?

Rock Star 7
Rock Star 7

Hey @Atlis2025@scarbo, and @RobbertG

 

Please try clearing the cache of your browser(s) and then try reopening the account page, or the page which is experiencing the problem.

 

If that does not resolve the issue, please try logging in with another account (possibly a family member or friend's account) and see if the problem persists. 

 

 

Let me know how that goes!

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify account page not opening?

Casual Listener

Clearing the cache worked for me, thanks!

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Re: Spotify account page not opening?

Rock Star 7
Rock Star 7

@scarbo wrote:

Clearing the cache worked for me, thanks!


That's good to hear @scarbo,

 

Have a great day! Happy Listening 🙂

 

https://open.spotify.com/track/5Hroj5K7vLpIG4FNCRIjbP

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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