Spotify doesnt recognize redeemed gift card

[Osyx]

Hi I've redeemed a gift card, but spotify on my computer or phone does still not recognize me as premium even thought it stands that I'm suscribed at this website, please help me getting this wonderful service working! 🙂 

[Erhan]

i  have the same problem, just bought a gift card, then typed the code and in the account pofile it stands that i have premium but when i start spotify program it dosent stand that i have premium.. u think u need 2 comfrim something on your mail that is conected with ure spotify account? 

[Osyx]

I got no idea:/ There was only one email from spotify and that was my recipe on that I had premium now 😮

[Erhan]

well ive have a big problem
my hotmail account that my spotify is registed on is sort of gone, so ive changed my into a new hotmail account after ive typed in the code, so i dont know what 2 do now, because i dont have nothing from spotify that they sent like a message. 

[Osyx]

But if it stands on your profile that you have premium and you go to customers service and ask they may send you a new receipt. The problem still lays inside that the programs/apps wont recognize us as premium...

[LarsMansell]

I got the same problem, its like I type the Pin code in the little window and it comes error message. It says my pin code is invalid and I've never used it before now, bought it on friday.. I think its kinda crappy but I'll go to the store and tell the leader there that its a big mistake to not scan the card before someone buy's it ( they only selected the price ) lol

[Osyx]

That's not my problem:P I have written in the code, Spotify accepts it, says I'm premium but the programs won't recognize me as premium. Haha yeah its stands on the card that it won't work until you scan it;)

[LarsMansell]

Kinda gay when the women in the store was like ''omg, haven't done this before ... darn what too do!''

She said it didn't work to scan it so she just told me the price ect. robbed!

[Sam · Accepted solution]

Hi guys,

It sounds like some peoples accounts have taken a little while to upgrade over the last couple of days. This should be sorted now, could you log out and in for us? It should make sure it's all activated.

LarsMansell - It's worth checking with the shop that the card was activated, yes. If you're still having trouble, just contact Customer Support. They'll be able to advise you further. Just head here: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

[Osyx]

Hi thanks, it works all fine now. I guess it just took a day for the subscription to take effect. Thanks for great support and a wonderful service:)

[LarsMansell]

Yeah, I found the solution and I'm quite happy for 2months of unlimited:-d Thanks!

[ptferris]

I bought a full year gift card for my brother for Christmas, and his code isn't working. Will someone from Spotify please contact me?

[Peter__ · Accepted solution]

Hey! 

If you are having issues redeeming gift cards, you will need to get in touch with the customer services team directly using the online contact form and they will be able to check out the code for you, so be sure to include it in the message. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[austintamara]

I've had this problem before when I purchased a gift card for a friend. I purchased any 3 month GC & the same thing has occured again. I followed the steps last time to get it to work (uninstalled, logged out, logged in. No go.)

Samsung S3 (same as previous phone). Please help.

[Sam]

austintamara - Please use the contact form Hammeh suggests above. We can't sort out any code on here, I'm afraid.

[user-removed]

Hi,

I hav ethe same. I bought a card payd €10 and it just does not work. Wen i read on the internet it seems to happen much. Pretty bad service!

[Peter__]

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@user-removed wrote:

Hi,

I hav ethe same. I bought a card payd €10 and it just does not work. Wen i read on the internet it seems to happen much. Pretty bad service!

---

If you get in touch with the Spotify team using this form they will be able to get that sorted out for you. 

Peter

[charlottemahone]

When I go online, it says I'm registered and I got the email for it but when I go to my spotify app it says I haven't upgraded to premium yet. Is there a solution?

[Peter__]

Hey! Welcome to the community 🙂

If you are still having issues, I would suggest you have a read at and try the steps outlined in this post.

Peter

[12100884768]

Hi I just brought a gift card and redeemed it but nothing is happening with my spotify in my phone