Spotify incorrectly charging me every month

[wowitsjkao]

Hi all,

I upgraded my Spotify premium account to Premium for Family. Although receipts are showing $0.00 being charged, my credit card statement shows that Spotify has been charging me $10.00 every month, as if my account was still individual. How do I go about resolving this issue?

[jason15300]

Hello,

In this instance I believe it's a glitch as the system may still be updating you upgraded to premium family. So I advise you to either wait for about week (or until this month gets over) or contact spotify to resolve the issue.

Contact: https://support.spotify.com/uk/contact-spotify-support

Tweet them: https://twitter.com/SpotifyCares

Hopefully this was helpful, please leave like if it did 🙂

Jason

[wowitsjkao]

It's been months of them charging me incorrectly. I've checked all my email accounts, no other spotify subscription was ever premium other than my primary account that is now under a family subscription. I went ahead and deleted any other spotify account I might have but am still being charged. Knowing I'm having this issue and confirming that I am under a family subscription, Spotify is still incorrectly charging me $10 a month on top of my family subscription. What do I do???