Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Spotify is connecting to a old account

Spotify is connecting to a old account

I need some help asap!!! 

 

Tried to log in to my account to Facebook, but suddently my old account for about 5 years ago seems to be the only one I can find. Have tried to log in with my new email adress, have reset my passwords but nothing works to find my newest account. What`s the problem? 

Have paid to have Spotify Premium, so I hope not my account is gone. I need that so bad. Please help. 

 

When im typing in my new email adress to reset my password, this keeping popping up; The email address you provided is not associated with an active Spotify account.

 

FML

 

Reply
1 Reply

Hey! Welcome to the community 🙂

If you get in touch with the customer services team directly using the online contact form they will be able to investigate this a little closer for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts