Spotify says I need to upgrade to premium when I have a premium account

[Goldspartacus]

Hi, I went on to Spotiify yesterday and any song I tried to play I got a message saying I have to upgrade to Spotify premium. I have been paying and having access with no problems for months and I don't understand why I have had my subscription stopped. The last payment came out of my bank account on 18th April 2012 but no payment was taken yesterday the 18th May 2012. Any help would be much appreciated!!!!

[Angiemariee]

I bought the premium upgrade it went thru on my debit card took 9.99$ and then the premium doesn't work? It keeps telling me to upgrade but I already did.

[Peter__]

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@Angiemariee wrote:
I bought the premium upgrade it went thru on my debit card took 9.99$ and then the premium doesn't work? It keeps telling me to upgrade but I already did.

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Hey! Welcome to the community 🙂

I would suggest you try the steps outlined in this dedicated topic..

Peter

[jpowell123]

i have spotify premium and just logged onto spotify on my ipad using my facebook credentials, can see playlists, but am unable to play single songs. "only premium users can stream on demand". i'm a paying customer and am current on payments. please help.

[jpowell123 · Accepted solution]

nevermind, clean reinstall worked, thanks

[Peter__]

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@jpowell123 wrote:

i have spotify premium and just logged onto spotify on my ipad using my facebook credentials, can see playlists, but am unable to play single songs. "only premium users can stream on demand". i'm a paying customer and am current on payments. please help.

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Try logging out, fully restarting your device and then logging in again.

Peter

[kyungsoo]

hey,

i have the same problem. i signed up for the premium for 30 days and i tried to use it on my iphone but it says i still need to get premium. what do i do? ive tried to log out and back in again, doesn't wory.

[Peter__]

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@kyungsoo wrote:

hey,

i have the same problem. i signed up for the premium for 30 days and i tried to use it on my iphone but it says i still need to get premium. what do i do? ive tried to log out and back in again, doesn't wory.

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Hey! Welcome to the community 🙂

Sorry for the late reply, if you are still having issues I would suggest you have a read at and try the steps outlined in this post.

Peter

[marshie]

Hi!

I have the same problem. Suddenly my premium subscription was gone. ThenI just checked today that I was dedcuted 05.05.2013 on my credit card and now i am free user. How can I stop completely the spotify premium and then get  back the amount was deducted. If they deducted on that date, i shouldn't have been receiving a note that it was free? 

Please delete it completely better.

Thanks

[Sam]

Marshie - If you could contact Customer Support, they'll be able to get it sorted for you.

[Ollie88]

I paid for premium last night and it works on the laptop but not on my ipad?
Logged in on ipad and it's telling me I need a premium account?

[Peter__]

In the laptop client if you go to Help > Your Account what is the username displayed on the account page @Ollie88 ?

[narva86]

I got the same problem, had premium yesterday and today it says I only got the free version...

[Peter__]

@narva86 - Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[Madude]

It did not work for me. I even tried restarting my iPhone, closing the app and signing out and back in.
My account says premium
But I'm not getting any of the premium features. Help!! This is getting irritating