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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89426 Views

9 replies

2 likes

Account
Login
  • 89426 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

761277 Views

18 replies

29 likes

  • 761277 Views
  • 18 replies
  • 29 likes

Credit card not working

I have tried mutiple times to run my credit card (tried more then one card) and it will not accept my payment. Is this a known issue going on?

Newbie

I have tried mutiple times to run my credit card (tried more then one card) and it will not accept my payment. Is this a known issue going on?  

user-removed

Not applicable

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

My Spotify Premium account appears to have been hacked.

Hello, so I hadn't used Spotify in quite some time, but I decided to go Premium again and start using it. I had no issues logging in a couple of days ago and I just noticed today that some music was being added to my "Songs" list that I did not add. ...

Casual Listener

Hello, so I hadn't used Spotify in quite some time, but I decided to go Premium again and start using it. I had no issues logging in a couple of days ago and I just noticed today that some music was ...

AustinKerr16

Casual Listener

451 Views

5 replies

1 likes

  • 451 Views
  • 5 replies
  • 1 likes

Cant Log Into Webplayer

I cant log into the webplayer online. I know all my information is correct. I'm literally logged into my account on the main spotify page. Scroll to the bottom and click web player in the useful links column. It redirects me to relogin when I enter i...

Casual Listener

I cant log into the webplayer online. I know all my information is correct. I'm literally logged into my account on the main spotify page. Scroll to the bottom and click web player in the useful link...

dterito

Casual Listener

318 Views

2 replies

0 likes

Login
  • 318 Views
  • 2 replies
  • 0 likes

how to correct my content

how to correct my content 

Regular

how to correct my content 

Maxim

Spotify Star

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ridiculous Customer Service

A year ago I wanted cancel my Facebook account but my Spotify was linked (BIG MISTAKE). It was a week process to remove my account from Facebook but had to create a new account losing my username and some of my playlists. Today, I needed to simply ch...

Casual Listener

A year ago I wanted cancel my Facebook account but my Spotify was linked (BIG MISTAKE).  It was a week process to remove my account from Facebook but had to create a new account losing my userna...

thetonyellis

Casual Listener

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

Hi I've been having trouble logging in through using my e-mail and pw, instead I've logged inusing FaceBook. Now I checked my user account and there is a strange e-mail adress instead of my normal, hence my account must have been hacked in some way. ...

Casual Listener

Hi   I've been having trouble logging in through using my e-mail and pw, instead I've logged inusing FaceBook. Now I checked my user account and there is a strange e-mail adress instead of my ...

Furbee

Music Fan

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Changed Facebook Email Address So When Will Spotify Email Change?

My Spotify and Facebook are connected and I changed my Facebook username/email address to a more current email address but it still says on Spotify my old email address. Does anyone know when Spotify will switch new email address? Thanks!

Newbie

My Spotify and Facebook are connected and I changed my Facebook username/email address to a more current email address but it still says on Spotify my old email address. Does anyone know when Spotify...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Family Planning Address Validation

I have the following problem, I have contracted the family plan where my brother, mom, dad, my girlfriend and I are. My girlfriend at the moment of activating the account put the address of his address, which, not to see that it was the same, the pla...

Casual Listener

I have the following problem, I have contracted the family plan where my brother, mom, dad, my girlfriend and I are. My girlfriend at the moment of activating the account put the address of his addre...

308 Views

0 replies

2 likes

Premium
  • 308 Views
  • 0 replies
  • 2 likes

CANT LOG IN

MY CREDIT CARD HAS BEEN BLOCKED, THEN MY ACCOUNT WAS TURNED OFF WITHOUT KNOWING IT..NOW I WANT TO TURN ON MY ACCOUNT

Casual Listener

MY CREDIT CARD HAS BEEN BLOCKED, THEN MY ACCOUNT WAS TURNED OFF WITHOUT KNOWING IT..NOW I WANT TO TURN ON MY ACCOUNT

246 Views

0 replies

0 likes

Account
  • 246 Views
  • 0 replies
  • 0 likes

Changed Facebook email not updated on account page

I updated my email on facebook a long time ago now. I no longer have access to the email listed on my account page. How do I get spotify to realize that the address has actually changed?

Newbie

I updated my email on facebook a long time ago now. I no longer have access to the email listed on my account page. How do I get spotify to realize that the address has actually changed?

197 Views

0 replies

0 likes

Account
  • 197 Views
  • 0 replies
  • 0 likes

7 day trial vs 30 day free trial

So, I signed up for Spotify a few nights ago from my mobile phone as part of the free 7 day trial. When looking at the desktop version of the website it tells me about the 30 day free trial, I have just signed up for it, inputted my card details (not...

Regular

So, I signed up for Spotify a few nights ago from my mobile phone as part of the free 7 day trial.   When looking at the desktop version of the website it tells me about the 30 day free tria...

fabbb

Casual Listener

11515 Views

12 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 11515 Views
  • 12 replies
  • 0 likes

Superuser Contribution Disconnecting from facebook?

Hey, I had apparently left my Spotify account logged in on my dad's computer some while back. Somehow my dad's wife had managed to file in her information and/or connected her facebook profile on my spotify recently. I called to ask them to log out f...

Newbie

Hey,   I had apparently left my Spotify account logged in on my dad's computer some while back. Somehow my dad's wife had managed to file in her information and/or connected her facebook profi...

Jack

Roadie

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Country error

Hey, I went on came back from a vacation a week or so ago (where I didn't use spotify). I'm back now but I still can't log in to my account on my app or on my desktop because error 408 pops up and it says I'm in a different country than my profile. I...

Newbie

Hey,   I went on came back from a vacation a week or so ago (where I didn't use spotify). I'm back now but I still can't log in to my account on my app or on my desktop because error 408 pops ...

262 Views

0 replies

0 likes

Account
Free
Login
  • 262 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hacked or.. ?

Yesterday I got logged out from Spotify which is odd. Also I can't log back into it. I've managed to log into it but within 30 seconds I get logged out again. On my other devices I've been logged out aswell!It says it is Error code: 3 . I've tried to...

Newbie

Yesterday I got logged out from Spotify which is odd. Also I can't log back into it.  I've managed to log into it but within 30 seconds I get logged out again. On my other devices I've bee...

Jack

Roadie

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log into spotify premium account

Hi I am a spotify premium account user and i log into Spotify using my Facebook account. However in the last hour, I have been signed out of my Spotify account and I am unable to sign in via Facebook. I suspect my account may have been hacked. Apprec...

Newbie

Hi I am a spotify premium account user and i log into Spotify using my Facebook account. However in the last hour, I have been signed out of my Spotify account and I am unable to sign in via Facebook...

Debiwlkr

Newbie

2840 Views

16 replies

6 likes

Account
  • 2840 Views
  • 16 replies
  • 6 likes

Superuser Contribution Can't login

I want to delete my acc but i can't even login. It's connected to my facebook account but i can't login. id : tazedomat@gmail.com

Newbie

I want to delete my acc but i can't even login. It's connected to my facebook account but i can't login. id : tazedomat@gmail.com

Jack

Roadie

266 Views

1 replies

0 likes

Login
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Changing Facebook password does not change Spotify password

My spotify account has somehow been comprimised. I'm assuming they have gotten my email+password. I noticed because they are following a ton of playlists in another language and my recently played is full of songs I never listsned to. My account is a...

Newbie

My spotify account has somehow been comprimised. I'm assuming they have gotten my email+password. I noticed because they are following a ton of playlists in another language and my recently played is...

Furbee

Music Fan

1604 Views

1 replies

0 likes

  • 1604 Views
  • 1 replies
  • 0 likes