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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14828 Views

7 replies

11 likes

Security
  • 14828 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554023 Views

991 replies

116 likes

Account
  • 554023 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131205 Views

74 replies

12 likes

Account
Login
Premium
  • 131205 Views
  • 74 replies
  • 12 likes

When you remove a playlist, does the follower gets a notification?

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

Casual Listener

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

chloem

Newbie

60454 Views

6 replies

0 likes

  • 60454 Views
  • 6 replies
  • 0 likes

Your playlist/Your Library

How come i have "Your Libraray" and my family has "Your Playlist"? how can i get "Your Library" on theres? Thanks

Casual Listener

How come i have "Your Libraray" and my family has "Your Playlist"?   how can i get "Your Library" on theres?   Thanks 

mcnaryroger

Casual Listener

613 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 613 Views
  • 4 replies
  • 0 likes

Cancel download

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! That`s a lot of money that I don´t want to spend this wa...

Newbie

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! ...

Alex_La

Newbie

39489 Views

2 replies

6 likes

  • 39489 Views
  • 2 replies
  • 6 likes

Every title i add to my playlist appears twice in my playlist

Hey community, Every title i add to my playlist appears twice in my playlist - how can i fix this? thank you

Regular

Hey community,   Every title i add to my playlist appears twice in my playlist - how can i fix this?   thank you 🙂

191 Views

0 replies

0 likes

Account
Other
  • 191 Views
  • 0 replies
  • 0 likes

Can't find my band

We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamonds' we appear. Is there anyway to sort this problem...

Newbie

We've recently used tune core to upload our music to Spotify and iTunes. The band is called DAMAGED and we don't come up in the search for artists, though if you type the album in, 'snakes and diamon...

526 Views

0 replies

1 likes

Account
Other
  • 526 Views
  • 0 replies
  • 1 likes

Login problems

Hi, I cannot log in to my Spotify account, I was previously on a family account but have tried to start a new account with the same email address (so I don't lose my music) it just says error 404

Casual Listener

Hi, I cannot log in to my Spotify account, I was previously on a family account but have tried to start a new account with the same email address (so I don't lose my music) it just says error 404

MatthewJManger

Newbie

246 Views

1 replies

0 likes

Login
  • 246 Views
  • 1 replies
  • 0 likes

Profile and playlists

My profile is no longer searchable by my name, and me new playlists are now not able to be seen. I havent changed any settings. When looking at my playlists, there is now no longer an option to 'Make Public' or 'Make Secret', any ideas?

Newbie

My profile is no longer searchable by my name, and me new playlists are now not able to be seen. I havent changed any settings. When looking at my playlists, there is now no longer an option to 'Make...

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

Cant log in

My son can't remember his gmail address or password. So can't cancel because it keeps asking for his gmail or password. Can someone please email me at gregstringer43@gmail and tell me how to cancel his account so I can stop getting charged. Thanks

Casual Listener

My son can't remember his gmail address or password. So can't cancel because it keeps asking for his gmail or password. Can someone please email me at gregstringer43@gmail and tell me how to cancel h...

02108744009

Casual Listener

255 Views

1 replies

0 likes

Login
  • 255 Views
  • 1 replies
  • 0 likes

Subscription

Hi , I previously used my email address to join my cousins family Spotify account, I have now been taken off off my cousins family Spotify account and want to set up my own Spotify account using this same email address, (so I don't lose my music) I h...

Casual Listener

Hi , I previously used my email address to join my cousins family Spotify account, I have now been taken off off my cousins family Spotify account and want to set up my own Spotify account using this...

140 Views

0 replies

0 likes

Account
Subscription
  • 140 Views
  • 0 replies
  • 0 likes

Username isn't what it used to be

So I have just created my account using my gmail and I added my username. But when I logged in the website of spotify, my username is not the same name I have added. It's somewhat a code. What has happened here? How can I change this back? I will hav...

Visitor

So I have just created my account using my gmail and I added my username. But when I logged in the website of spotify, my username is not the same name I have added. It's somewhat a code. What has ha...

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Cant log in

I cant get into my account im using my facebook to post this for some reason my password isnt work on my main account i noiced as i was kicked off the account from the app password isnt working and i have tryed using the reset password but im not get...

Casual Listener

I cant get into my account im using my facebook to post this for some reason my password isnt work on my main account i noiced as i was kicked off the account from the app password isnt working and i...

Paulwilliams90

Casual Listener

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Sonos

I cannot log out of a Sonos device i logged into, i tried removing it from apps, changing facebook password and log out of devices everywhere, nothing seems to work, the next step would be to cancel the subscription as i cannot use it anymore, and i ...

Newbie

I cannot log out of a Sonos device i logged into, i tried removing it from apps, changing facebook password and log out of devices everywhere, nothing seems to work, the next step would be to cancel ...

194 Views

0 replies

0 likes

Account
  • 194 Views
  • 0 replies
  • 0 likes

Account Migration

Hi,Can you transfer all data from my previous account(cakal1905) to my new account(hakanmutlu14)?

Newbie

Hi, Can you transfer all data from my previous account(cakal1905) to my new account(hakanmutlu14)?

377 Views

0 replies

0 likes

Account
  • 377 Views
  • 0 replies
  • 0 likes

FRUSTRATING

So I cant remember my password when I go to reset my password it asks me for my old password!! How annoying is that, I wouldnt be getting a new one if I remembered. Been going round in circles for an hour. That and trying to update my billing info. I...

Newbie

So I cant remember my password when I go to reset my password it asks me for my old password!! How annoying is that, I wouldnt be getting a new one if I remembered. Been going round in circles for an...

kejt_

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

unscribe from free account by partner xs4all to paying account

Hello, Because off moving abroad I unscribe my xs4all internet account with free premium spotify. Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay by my bankaccount for premium and keep all my playlists . Please tell my ...

Casual Listener

Hello,   Because off moving abroad I unscribe my xs4all internet account with free premium spotify.   Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay ...

tooni4

Casual Listener

588 Views

4 replies

0 likes

  • 588 Views
  • 4 replies
  • 0 likes

Premium for Family

Im not sure if ths is where im supposed to get help from Spotify difrectly but last week i enabled Family Sharing so i could use my spotify account at the gym while my wife uses Spotify on the Sonos system at home. It worked fine for a few days and t...

Newbie

Im not sure if ths is where im supposed to get help from Spotify difrectly but last week i enabled Family Sharing so i could use my spotify account at the gym while my wife uses  Spotify on the ...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Account hacked (changed email)

My spotify account seems to have been hacked. It changes to some random device playing and my email in my account has been changed, but i can still log on with facebook. What do i do?

Newbie

My spotify account seems to have been hacked. It changes to some random device playing and my email in my account has been changed, but i can still log on with facebook. What do i do?

user-removed

Not applicable

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Signing up for new account

I recently made a new account as a student, and I want to delete my old account, but will the music delete from my new account also? I followed my old account on my new one and downloaded each playlist. I just want to make sure they won't dissappear ...

Casual Listener

I recently made a new account as a student, and I want to delete my old account, but will the music delete from my new account also? I followed my old account on my new one and downloaded each playli...

kaylenebreann

Casual Listener

268 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 268 Views
  • 2 replies
  • 0 likes