Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80362 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653703 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734113 Views
18 replies
29 likes
Someone registered an account with my email and I can't find how to report it.
Someone registered an account with my email and I can't find how to report it.
Spotify
244 Views
1 replies
0 likes
Hello all!So I'm new to this Spotify thing..but I need some help...I have an account, but my son also adds songs..what do I need to do so that when I'm playing my songs/playlist his songs aren't in the line up??!! I have my own playlist with a few so...
Hello all! So I'm new to this Spotify thing..but I need some help...I have an account, but my son also adds songs..what do I need to do so that when I'm playing my songs/playlist his songs aren't in...
Newbie
353 Views
2 replies
0 likes
Paguei o valor referente a 1,99 da promoção dos 3 meses, e continuo sendo usuario free, na mesma hora que paguei eu recebi a confirmação do pagamento pera operadora do cartão, no site não aparece recibos; estou a mais de 12 horas esperando a conta pr...
Paguei o valor referente a 1,99 da promoção dos 3 meses, e continuo sendo usuario free, na mesma hora que paguei eu recebi a confirmação do pagamento pera operadora do cartão, no site não aparece rec...
Spotify Star
476 Views
3 replies
0 likes
Hi I was able to create an account but when I try to register for 3 months premium for 99p it is showing up $0.99 and I have selected the country as united kingdom, can anyone help. It just keeps taking me to that screen and says enter a valid zip co...
Hi I was able to create an account but when I try to register for 3 months premium for 99p it is showing up $0.99 and I have selected the country as united kingdom, can anyone help. It just keeps tak...
Spotify Star
239 Views
1 replies
0 likes
I have Premium for Family and have sent my son an invite. The postcode on his profile (he has a free membership) is incorrect - its just 12345. We have logged into his account to correct the password but keep getting error message "We're sorry, that ...
I have Premium for Family and have sent my son an invite. The postcode on his profile (he has a free membership) is incorrect - its just 12345. We have logged into his account to correct the password...
Roadie
436 Views
1 replies
0 likes
habe schon lange Abo jetzt sagt er ist ein free account, was tun, zahlung ist erfolgt
habe schon lange Abo jetzt sagt er ist ein free account, was tun, zahlung ist erfolgt
Roadie
356 Views
1 replies
0 likes
Just created a new account (username: presentlover ) and need to copy/move all the playlist from the old one (username: wujek_jurek ). Thank you!
Just created a new account (username: presentlover ) and need to copy/move all the playlist from the old one (username: wujek_jurek ). Thank you!
Music Fan
569 Views
2 replies
0 likes
Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit in Spanien, liegt es daran?
Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit i...
Casual Listener
473 Views
2 replies
0 likes
My son has an artist 'account' connected to his premium account. If he accepts my invitation to premium for Family, Will this affect his artist account?
My son has an artist 'account' connected to his premium account. If he accepts my invitation to premium for Family, Will this affect his artist account?
Casual Listener
2431 Views
3 replies
0 likes
Why spotify after i purchase for premium promo for three months i got one month only ?
Why spotify after i purchase for premium promo for three months i got one month only ? 😞
Spotify Star
7126 Views
1 replies
0 likes
I subscribed Premium yesterday. I connect with my Facebook account, but my account profile still mentions an old e-mail address. How can I update this e-mail in my profile (since e-mail changes are required through... Facebook!!!)
I subscribed Premium yesterday. I connect with my Facebook account, but my account profile still mentions an old e-mail address. How can I update this e-mail in my profile (since e-mail changes ...
Regular
424 Views
3 replies
0 likes
Hello. Yesterday i signed up furst time on spotify. Then I began to discover spotify and my favourite music But.... in my e-mail I have not any verification that I registered! When will verification email come? It is very strange. My sister has every...
Hello. Yesterday i signed up furst time on spotify. Then I began to discover spotify and my favourite music 🙂 But.... in my e-mail I have not any verification that I registered! When will verificati...
Casual Listener
312 Views
2 replies
0 likes
J'ai souscrit hier (25/06/2017) un abonnement Premium. Je me connecte via mon compte Facebook. Mon profil renseigne une ancienne adresse e-mail et non l'adresse e-mail Facebook actuellle (mise à jour début juin). Comment mettre à jour l'adresse e-mai...
J'ai souscrit hier (25/06/2017) un abonnement Premium. Je me connecte via mon compte Facebook. Mon profil renseigne une ancienne adresse e-mail et non l'adresse e-mail Facebook actuellle (mise ...
Regular
464 Views
2 replies
0 likes
Hi, I've recently moved from Canada to Ireland and tried to update my country settings on my Premium account. I followed these instructions: https://support.spotify.com/ie/article/How-can-I-change-my-country-setting/ But after Step 5 (choosing my cur...
Hi, I've recently moved from Canada to Ireland and tried to update my country settings on my Premium account. I followed these instructions: https://support.spotify.com/ie/article/H...
Roadie
286 Views
1 replies
0 likes
Living in Australia but my Spotify is German. Though I used it for a while it is now telling me that I won't be able to use it outside of Germany!? Will be here for the next couple of months and wanted to know how I could change my country?
Living in Australia but my Spotify is German. Though I used it for a while it is now telling me that I won't be able to use it outside of Germany!? Will be here for the next couple of months and want...
Roadie
281 Views
1 replies
0 likes
Subscribed to Premium but iPad App shows Subscription = free.I have logged out and back in.I have copied the userName exactly from the Spotify receipt emailI have logged into a browser and it shows premium.Ipad app still shows free
Subscribed to Premium but iPad App shows Subscription = free. I have logged out and back in. I have copied the userName exactly from the Spotify receipt email I have logged into a browser and it s...
Roadie
256 Views
1 replies
0 likes
pls...help. I have always logged into my Spotify account through my facebook account and lately, someone has been changing my music and adding songs to my own playlist. I changed the password to my own facebook account and logged back into my Spotify...
pls...help. I have always logged into my Spotify account through my facebook account and lately, someone has been changing my music and adding songs to my own playlist. I changed the pass...
Casual Listener
829 Views
2 replies
0 likes
Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solicito retorno ao plano antigo com urgência. Não consi...
Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solic...
Spotify
3182 Views
1 replies
0 likes
Hallo zusammen,seit einigen Tagen hört eine fremde Person über meinen Account Musik.Ich habe schon mein Passwort geändert, aber scheinbar wurde mein Konto gehackt.Was kann ich noch tun? Hat jemand noch eine Idee?Vielen Dank!
Hallo zusammen, seit einigen Tagen hört eine fremde Person über meinen Account Musik. Ich habe schon mein Passwort geändert, aber scheinbar wurde mein Konto gehackt. Was kann ich noch tun? Hat jem...
Roadie
701 Views
1 replies
0 likes
I have inadvertently registered my email address with the US site. How do I correct this so that I can subscribe to premium?
I have inadvertently registered my email address with the US site. How do I correct this so that I can subscribe to premium?
Community Legend
336 Views
1 replies
0 likes
