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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84993 Views

9 replies

2 likes

Account
Login
  • 84993 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662337 Views

13 replies

4 likes

Account
  • 662337 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744554 Views

18 replies

29 likes

  • 744554 Views
  • 18 replies
  • 29 likes

can't login or reset password

I can't login into my account. Also password reset doesn't work. If I press "send" for de reset just an error message shows up. Additionally I got an email that I canceled my premium membership, which I have not. What can I do?

Newbie

I can't login into my account. Also password reset doesn't work. If I press "send" for de reset just an error message shows up. Additionally I got an email that I canceled my premium membership, whic...

osornios

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving to another country

Olá Pessoal!Eu me mudei recentemente para os Emirados Arabes, Abu Dhabi. Meu Spotify estava funcionando normalmente quando cheguei. Porém depois de 1 semana ele parou de funcionar. Apareceu uma mensagem para atualizar os dados da minha conta. Quando ...

Newbie

Olá Pessoal! Eu me mudei recentemente para os Emirados Arabes, Abu Dhabi. Meu Spotify estava funcionando normalmente quando cheguei. Porém depois de 1 semana ele parou de funcionar. Apareceu uma men...

Alfredo

Roadie

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Login with facebbok - Ubuntu

Hi, I registered yesterday on my phone with facebook. Now I want to login on my laptop that uses Ubuntu. I click the "Login with facebook" button after that my browser brings me an error page. I tried to log in with the e-mail I registered to fb but ...

Newbie

Hi,   I registered yesterday on my phone with facebook.   Now I want to login on my laptop that uses Ubuntu. I click the "Login with facebook" button after that my browser brings me an ...

osornios

Spotify Star

1912 Views

5 replies

0 likes

  • 1912 Views
  • 5 replies
  • 0 likes

My country is different from my postal code

My country is philippines but the postal is in arizona. My Spotify is just connected from facebook

Newbie

My country is philippines but the postal is in arizona. My Spotify is just connected from facebook

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

charge 3 times!

i was charge 3 times on my credit account trying to get the student discount but i didnt recieve it? i need to. right now thr 3 charges are pending but i dont want them to go through. what do i need to do to stop the pending charges???????!

Newbie

i was charge 3 times on my credit account trying to get the student discount but i didnt recieve it? i need to. right now thr 3 charges are pending but i  dont want them to go through. what do i...

Maxim

Spotify Star

310 Views

1 replies

0 likes

Account
  • 310 Views
  • 1 replies
  • 0 likes

Offline music won't appear

Every time I swipe download music it downloads my songs I have saved then I turn offline mode on and all my songs saved are gone. Then I switch back to on line and they appear only they aren't downloaded and I'm getting really fustrated.

Newbie

Every time I swipe download music it downloads my songs I have saved then I turn offline mode on and all my songs saved are gone. Then I switch back to on line and they appear only they aren't downlo...

osornios

Spotify Star

259 Views

1 replies

0 likes

Premium
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Log In on Android

I know there are other threads on this, but nothing has worked. Signed up for Spotify Premium, downloaded the app on Android, but constantly getting the login name/password are incorrect error. We've changed the passed, uninstalled and re-installed S...

Newbie

I know there are other threads on this, but nothing has worked. Signed up for Spotify Premium, downloaded the app on Android, but constantly getting the login name/password are incorrect error. We've...

SergioDavid

Roadie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some of the artists I follow have dissapeared from the library

Hi there! I use spotify for 3 months and lately I observed that many of the artists I follow are not included in my library. I haven't downloaded any of their songs but I could find them immediately in my library and listen to their music when I was ...

Newbie

Hi there! I use spotify for 3 months and lately I observed that many of the artists I follow are not included in my library. I haven't downloaded any of their songs but I could find them immediately ...

SergioDavid

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to sigh in

I was in Brazil last year and put Spotify on my phone to listen to music. Now I try to login to use it when I go to Brazil in a coulple of weeks and I can't. It says my email is in use when I try to start a new account. When I try to log in and ask f...

Newbie

I was in Brazil last year and put Spotify on my phone to listen to music. Now I try to login to use it when I go to Brazil in a coulple of weeks and I can't. It says my email is in use when I try to ...

JuanCamilo

Roadie

297 Views

1 replies

0 likes

Login
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member is not receiving email with code for premium for family

I have recently setup a premium for family account and have successfully invited 3 members of my family to the account and they had no issue. I tried adding a fouth member but they never received an email from spotify with a code. I tried resending t...

Newbie

I have recently setup a premium for family account and have successfully invited 3 members of my family to the account and they had no issue. I tried adding a fouth member but they never received an ...

tlwilson99

Newbie

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Hacked

Hello,Recently, my account (iKiwiz) was hacked. They changed both the email and the password. I am still able to login through Facebook, though, and deactivated premium in hopes that the hacker wasn't able to get my card information. Can I get some h...

Casual Listener

Hello, Recently, my account (iKiwiz) was hacked. They changed both the email and the password. I am still able to login through Facebook, though, and deactivated premium in hopes that the hacker was...

JuanCamilo

Roadie

236 Views

1 replies

0 likes

Account
Login
Security
  • 236 Views
  • 1 replies
  • 0 likes

Conta duplicada

Olá pessoal! Hoje notei que alguém está utilizando a mesma conta que eu (que é pessoal), já mudei a senha, desloguei os dispositivos móveis, mas não resolveu. O que posso fazer? Além disso, minha conta mudou sozinha para a familiar e não consigo volt...

Newbie

 Olá pessoal! Hoje notei que alguém está utilizando a mesma conta que eu (que é pessoal), já mudei a senha, desloguei os dispositivos móveis, mas não resolveu.    O que posso fazer? ...

Bittencourt

Spotify Star

622 Views

1 replies

0 likes

Account
  • 622 Views
  • 1 replies
  • 0 likes

I would like spotify to offer a phone number to call for customer support. Not good with computers.

I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answer. I usually have to ask my daughter to help, but ...

Newbie

I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answ...

LOSALOSALOSA

Newbie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesabim gozukmuyor

Premium uyeligim var fakat arkadaslarim arama yaptiginda uyeligim gozukmuyor.Nedeni nedir acaba?

Visitor

Premium uyeligim var fakat arkadaslarim arama yaptiginda uyeligim gozukmuyor.Nedeni nedir acaba?

user-removed

Not applicable

2191 Views

2 replies

0 likes

  • 2191 Views
  • 2 replies
  • 0 likes

Superuser Contribution Någon har tagit mitt konto

När jag loggade in idag så är någon annan inloggad på mitt konto och har tagit bort mina spellistor. Personen har även ändrat lösen så jag kan inte logga in med lösenordet men kan logga in via Facebook. Snälla hjälp vill gärna ha mitt konto tillbaka ...

Newbie

När jag loggade in idag så är någon annan inloggad på mitt konto och har tagit bort mina spellistor. Personen har även ändrat lösen så jag kan inte logga in med lösenordet men kan logga in via Facebo...

JuanCamilo

Roadie

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Solved!! No puedo recuperar mi cuenta

Tenía una cuenta asociada a un correo, si quiero entrar me pone que no hay ninguna cuenta asociada a este correo, sin embargo, si quiero darme de alta con este correo me dice que ya está en uso.Estoy en un bucle, tanto en mi cuenta como en la ayuda q...

Casual Listener

Tenía una cuenta asociada a un correo, si quiero entrar me pone que no hay ninguna cuenta asociada a este correo, sin embargo, si quiero darme de alta con este correo me dice que ya está en uso. Est...

NihilistaBlonde

Casual Listener

3493 Views

6 replies

0 likes

  • 3493 Views
  • 6 replies
  • 0 likes

Não consigo usar o web player (Você está ouvindo em XT1635-02)

Estou tentando usar o spotify no browser Chrome mas aparece essa mensagem "Você está ouvindo em XT1635-02" e não me deixa trocar pra ouvir no web player. O smartphone em questão é o meu, eu estava ouvindo sim, mas já não estou mais no smartphone, que...

Casual Listener

Estou tentando usar o spotify no browser Chrome mas aparece essa mensagem "Você está ouvindo em XT1635-02" e não me deixa trocar pra ouvir no web player. O smartphone em questão é o meu, eu estava ou...

Bittencourt

Spotify Star

1356 Views

5 replies

0 likes

Other
  • 1356 Views
  • 5 replies
  • 0 likes

Connect to Facebook

Hi, I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later." Thank you

Newbie

Hi,   I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later."   Thank you

zuado01

Music Fan

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalar men får inte premium for family

Betalar 149 för Premium for family men har plötsligt inte tillgång till det - trots betalmning för endast 1 vecka sedan. Utan står som att jag har free.Kan inte be spotify om hjälp sdå kan någon annan hjälpa mig?

Newbie

Betalar 149 för Premium for family men har plötsligt inte tillgång till det - trots betalmning för endast 1 vecka sedan. Utan står som att jag har free. Kan inte be spotify om hjälp sdå kan någon an...

JuanCamilo

Roadie

315 Views

1 replies

0 likes

Account
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Acccount suddenly deleted?

Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like 2000 Times', and the username is correct. Can someb...

Newbie

Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like ...

JuanCamilo

Roadie

335 Views

1 replies

0 likes

Account
  • 335 Views
  • 1 replies
  • 0 likes